Itsu the Shard in Fylde

Had a bad experience here, food and service lovely but didn’t expect to be harassed by drunk patrons at 10.30am, the man in question was being served alcohol with no food and unsurprising started to kick off. There weren’t enough staff to deal with him so a fellow diner had to take charge and manage to persuade him to leave when upon he continued to rant and rave at us all from the pavement. I don’t know the law regarding alcohol service before midday but I didn’t expect it at this time of day and won’t go again despite the lovely position and food, the management are putting the staff at risk as no one came to assist the two female staff on site.

Ordered for the first time ina while last night 2 pizzas ..'the meats' and 'the mexican'.Now I wasnt expecting the sort of pizza I have been pleased to have tasted in Naples but they were awful! Firstly they were 25 mins late and when I opened the box of both I was stunned by the lack of topping on both pizzas. Hardly any cheese on either and a lot of big gaps around the crust covered in nothing..I wont be ordering again. Wheneverin the past I have mentioned take away pizza to my friends they have always said 'have you tried Papa Joes? Theyre great! Well I have now and these werent

Shame I can’t use or get Costa rewards but excellent service and products as usual

New management are doing a fabulous job!!

Very disappointed. My partner ordered lasagne and cheesy chips. The lasagne managed to be both cold and overcooked. On being sent back to the kitchen we waited 40 minutes for the dish to be replaced, by which time the cheesy chips were cold. My sloppy Joe on texas toast was ok, but I had ordered it with salt & pepper fries, which were not served. When I pointed this out to the server, insteadof replacing the fries he brought a small sauce boat of some mixed powder to the table so I could season the fries myself, for which I paid a 50p premium. When this was brought to the manager's attention, she apologised immediately and offered the choice between a refund, or complimentary desserts. Based on the performance of the kitchen and wait staff, I think anyone will understand why we opted for a refund.