Longbridge Mill in Basingstoke and Deane

Anna service was great and the food was amazing for birthday meal

We come here for a while food is great . Tonight Anna was amazing thank you

Cheryl was very friendly and efficient

This was a very disappointing visit to the point I felt it necessary to apologise to my wife for bringing her. The food was mediocre at best I had the signature burger. My wife had chicken parmigiana that she said it tasted like frozen chicken from Costco. It was very cold in the dining area. Wait times were terrible, we was there 1h:45 Just to have main meals and then skipped desert just because how long it took. In the time we were there 3 different meals were sent back due to being cold. Shocked. truly shocked

Service was terribly slow. Table booked at 1815 and we didn't leave until 2125, having complained about the service time and asked for the bill when ordering desserts so that we could pay and leave quickly. Even then, I had to ask to pay the bill. The food was slow to arrive (but not ridiculously slow) but we were left with empty starter plates for 15 minutes - which was not great - and main course plates for 45 minutes - which was unacceptable. We were only asked for further drinks when the dessert order was taken. I heard two other tables complaining about service times. When my wife said how long we'd been in the restaurant the service staff said "no you haven't", effectively calling her a liar.

Second visit at Longbridge Mill on Friday evening and it was great! We will be back. Lovely food at reasonable prices and a very friendly team.

Went for lunch today and had Maddy serving our table she was very attentive and made sure we got everything we wanted promptly whilst being very kind! The food and drink itself was amazing and we loved everything that we got would definitely recommend coming here and would come back again! We came to the longbridge mill again and Cheryl served us today (7/1/25) she was very friendly from start to finish and made sure we had everything we needed through out the whole meal! We were both very pleased with the service we had today as it’s nice to know that the place hasn’t changed but for the better! Food was excellent again too!

Lovely food , very efficient waitress Cheryl

Amy our waitress was super attentive and friendly. The food was excellent and was served in a timely manner. I would definitely recommend for a Sunday roast.

Lunch for 4 on Saturday after New Year, so the venue was very quiet. Lots more positives than negatives here. Great food, great service and great setting. The only downside was that the place was really quite cold. The heating was on but the fire wasn't lit until >30 mins after we arrived. I am sure if it was busy this issue would less, and of course when not literally freezing outside! Thank you Anna for the service.

Lovely venue, felt very comfy there. Friendly staff and good selection of drinks and food menu. Liked that there are also sharer dishes. I was recommended this place and came here with the family for my husband's birthday, he was very pleased with the food.

Good atmosphere but food not so good, service slow and amateur.

Food was nice, new staff had no idea on table set ups, long wait between courses (not a bad thing compared to the previous time we had Christmas dinner with you) but the time between courses was too long, sat us in an area I specifically asked not to be sat in, requested a gluten free bread roll and had to wait ages for my starter because of this (was requested when order was placed) despite the rest of our table receiving their starters

A lovely impromptu Christmas Eve lunch with an old friend. We opted for the fish finger sandwiches followed by the mini bakewell tart and coffee. The food came out hot, and in good time. Anna (our waitress) was friendly, attentive and polite. She knew the menu and allergens well. She mentioned that they have over 400 covers booked for Christmas Day, and i hope that this goes as well as our mini celebration was today.

We booked for the Xmas menu at 7pm. But when we arrived and eventually seated we were told the my had run out and could only do the standard menu. We then didn’t get served a main course until 8:45. Food was average and often cold. Won’t come back.

Lovely christmas eve lunch with family great service from Ewen and lovely food

Ordered food on Friday evening, after 30 minutes chased the food order to be told it hadn’t put through correctly. No apology was given, therefore we left the pub without dinner. It should also be noted the last few visits the pub has been very cold - therefore we will not be returning.

Good food and phenomenal desserts. Sticky toffee was really good. Cheryl did a great job serving us.

Lovely meal at Longbridge Mill and a special thank you to Amy for the fantastic service!

First time visiting The Longbridge Mill, great service by Cheryl, great food and lovely venue, definitely returning

The ambience was nice nicely decorated for our Christmas catch up. Delighted to also see the lovely Cheryl our waitress still there. She really looks after us, so jolly lets us be, but attentive enough to know when we need something. Lovely few hours spent

The pub was nice and not busy when we got there. The 2 members of staff were welcoming. Service, however, was appallingly slow. We arrived at 12.15pm and didn't get our starters until almost 1.15pm and got our mains around 1.40pm. We decided to forego dessert or coffee as we ran out of time. Very disappointing. There was a large group in for lunch and it looked like they may have pre-ordered which was probably just as well or they'd probably still be there now. Staffing levels were clearly too light, which isn't acceptable given they knew there was a large booking. The food was very nice, but I won't be rushing back anytime soon.

Busy restaurant, nice atmosphere. Waitress was excellent, Amy P. Thank you Amy - deserves a mention and a bonus! Food was good

We eaten 3 times in the past 6 weeks here. Its nice. Some of the staff are really engaging, eye contact and chatty. 1st visit generally fine. 2nd visit, nice welcoming staff. Sunday roast was cold so ask for it to go in the microwave which the kitchen obliged. If I was the chef I would have been embarrassed and re plated but he was happy to bung it in the microwave. 3rd visit this Sunday. Challenging as some tractors were due in the car park so heaving with people lingering around taking up tables. Roasts were warm. No steam off the food. Didn't help the kitchen staff came into the bar opened the fire doors to go and see the tractors but held the fire door open. We were so cold, eating warm food. I guess we will try elsewhere for a hot Sunday roast. Note 5 real ales 3 always "coming soon" seems to be the rule here. Front of house staff a credit. Kitchen needs some heat lamps or improved co ordination.

Absolutely dreadful and after many years of eating here, I can safely say that I will never return. We booked a Christmas meal here last week and experienced the most dreadful service and food quality. There was no atmosphere in the pub and we waited hours for food to arrive. When the food did arrive it was lukewarm so we sent it back to the kitchen. We then had the pleasure of eating dried out food that had been reheated. Drinks ordered during the excessively long wait never arrived and there was no communication from the waiting staff.

Dined here twice within a week and both had very slow service! First was on the Sunday for a roast dinner with my partner. Service was very slow, we were not in a hurry so didn’t think much of waiting over 45 minutes for food but we had to ask for our drinks when the food arrived and we had not even been given drinks. We were seated in a corner between two big tables so felt forgotten. I had already booked our work Christmas meal for 7 people and was concerned with my experience above but felt that maybe they were just busy. The experience was much worse. It was not even that busy compared to the Sunday. We were there for over 4 hours, only 2 courses of food. 4 people had the Turkey and these were sent back to warm up as arrived cold. My main was over cooked and dry. We ordered drinks which took over an hour to receive and some did not even turn up. Very disappointed as we had eaten here for our Christmas work meal last year and had a great experience. The place was lacking atmosphere. Bad night and expensive for the rubbish experience, luckily I had great company!

Go here often. Was very disappointed last night. The waitress, who’s name we didn’t know, was rude, didn’t keep us updated on our food, was offered no nibbles because of the long wait times. Took 30mins to order drinks, another 30mins for them to come and then 45mins for the starters to come. Table was booked for 7, 9:30 and no food. Had to leave because let’s be real, who’s eating a roast dinner at 10 at night. If you have a Christmas dinner booked it over the next few weeks, think over wise.

Clio was amazing and very kind. She was professional and quick with our service.

We booked a festive evening with family for 7pm. We waited until 7.30 before we were asked if we wanted drinks. Waited another half hour for our drinks to arrive. It then took 45 minutes before our starters arrived. We then waited until gone 9.30 for our mains so decided to walk out The waiter / waitress did not communicate with us or offer us any nibbles or apologise for the wait. It’s such a shame we use to enjoy coming here, but we will not be returning.

Most awful experience here last night! I booked a table for a lovely family pre Christmas meal and left hungry and angry. Table was booked for 7pm, it took over half hour to be asked our drinks order, then another 20 minutes at least for them to arrive and food order to be taken. Our starters arrived around 8:30pm which was a long wait but we allowed time as it’s Christmas and knew it would be busy. We had plates cleared thinking mains would follow shortly after. Mains never arrived and it got to 9:30pm when we decided to leave, two and a half hours after we arrived. Two and a half hours is ridiculous time to wait for a main but what made it worse is our server never approached us apologising for the delay or to ask if we wanted extra drinks etc, literally no communication. When we left the guy behind the bar said he didn’t even have an excuse why the service had been as bad as it had and didn’t blame us for leaving. We weren’t the only unhappy diners. If you have booked for Christmas I would suggest you try and go somewhere else if possible as you will only have your Christmas ruined going here. We don’t know if our mains would ever have arrived but what we do know is after years of going to Longbridge for Sunday roasts, birthday celebrations, date nights and Christmases we will NEVER be going back there again.

Very pleasant lunch….food was very good, service very promptly considering how busy they were and special thanks to Cheryl….very friendly and attentive

Good service and my mains was well cooked-the seabass, and the cheese came was top-notch

TBF we didn't eat, as we left after waiting for over one hour to be served. This was the second time with a similar experience.

Service slow. Disappointed with menu options with items not being available the first server was ok 2nd server named jess was good and helpful.

Good pub and good food. Service is a bit slow and the waiter forgot some orders.

Had a wonderful time at Longbridge Mill. We had Lauren as our lovely server as well as the rest of the welcoming team. The atmosphere is so pretty with the festive decorations. Very welcoming and the food is delicious. I recommend the Root Vegetable Wellington and The Honeycomb Dome

We waited for over an hour for food and the last time we went before that the food was terrible. Would not recommend to anyone

We waited for 1 hour and 20 minutes for our food to come and it didn’t even end up coming. No logs were being put on the fire and we were not being served at all. Would not go again disappointingly.

Great swift service, friendly server, good timing, lovely food, great atmosphere - just what we wanted for a Sunday Brunch; the Dog loved the free biscuits and courtesy blanket too. We got lucky with Scottie as our server - welcoming, friendly, attentive when needed

Customer service was great from a gentleman named Scott. The food came swiftly and the eggs Benedict is a brunch dish I’d recommend.

Great service from Cheryl (26/11) as always. She always gives the warmest welcome and is great fun. Food was excellent and we had a lovely round table in an alcove, perfect for our family celebration.

Cheryl was amazing, fantastic server and good food

Great service from Cheryl and wonderful food and atmosphere

Great roast dinner, friendly staff (served by Jess) and lovely atmosphere.

Best place in Basingstoke. Great food

Our waitress Cheryl was friendly and very helpful, food would brilliant, plenty and very tasty!! Definitely would return 👍

Traditional pub, really great atmosphere and the kids really liked exploring the flour mill attached

Helen our server was lovely! Really attentive and friendly the whole meal. Food was 10/10 too. Was our first time here and will certainly be returning! Thank you Helen Xx

Went for a sunday roast and it was perfect. Excellent service from Cheryl!

Delicious Sunday roast, at great value. Quick and friendly service had today by Cheryl. Thanks 😊

Came here last minute for Sunday roast. The service was excellent, even when it got busy, Clio was polite and friendly and attentive. The foot was delicious and Sunday roast portions were generous. The forest fruit crumble was the star for me, although their dessert selection was great.

A really pleasant experience. Good food. Great service from our server Amy. Thank you. Will visit again.

Cheryl was our lovely server!! She was clearly busy but kept checking in with us and we had a cracking roast!!!

Cheryl was a brilliant waitress, very on the ball and makes sure you have everything you need

Our waitress Cheryl was lovely and after us very well x

The Longbridge Mill is in a lovely location which happens to be the halfway point where I meet a friend a couple of times a year! Cheryl, who served us, was charming and efficient and kept an eye on our needs so that we were never wanting nor waiting! The only small quibble, with otherwise great high-end pub grub, was that the roast pepper soup I ordered as a starter didn’t look nor taste of peppers! It was more like a wholesome potato-ey veggy soup which Tasted fine but wasn’t quite what I expected. It might also have benefitted from a nice warm crusty sourdough bread than the very bland white partially toasted and not warm bread it came with. Both of us chose smoked haddock and spinach fishcakes as our main course but both of us were agreed that from the description we had expected the spinach to be in the fish cake mix and not a small pile of fresh spinach leaves wilting under the fish cakes! We also found that neither of us got a hint of the very distinctive and lovely flavour of smoked haddock!! That said - the food is well cooked and presented and the portions are more than generous … it just wasn’t what are taste buds were eagerly expecting! Would we go again … yes of course! It’s good value, the service - Cheryl - was charming and the food is plentiful and varied!

Had Sunday lunch here. Food was lovely and the staff were really friendly especially our waitress Cheryl who was exceptionally good and helpful. Would definitely go back again.

Great meal. Really looked after by Helen

Lovely meal and great service by Cheryl. Will come again

Lovely food and great service from Helen.

Roast dinner always tasty. Staff always friendly.

Cheryl our server was absolutely lovely. Food was great and service was speedy. Would definitely come back

Family meal this evening, lovely.

Restaurant was dead on a Sunday evening with no more than 2 other small parties dining. Service was incredibly slow despite it being super quiet, having to wait 30 minutes for drinks and over an hour for food. Half the food on the menu we were told was unavailable, so there were extremely limited options. Overall would not come back

What an awful place. The venue was basically empty but the service was beyond slow. The food when the order was eventually taken was good but the place was freezing, no heating and no fires lit, it is obviously a known issues as they have blankets dotted around. When you are paying this amount you should not be expected to sit in coats and blankets to eat a meal. I appreciate that they would like to have a dog friendly environment but when you have a reactive dog that barked incessantly disturbing the few other people who braved the arctic conditions the management should have intervened, a dog friendly place should only be for friendly dogs. Tables were not cleaned after 30 minute wait I had to find a member of staff by shouting to find someone, they then said someone would be over with the bill. After a longer wait I was about to leave when a member of staff final arrived, no apology was offered. My suggestion would be to pay your dam heating bill and maybe get some staff who understand what good customer service is, this used to be a lovely local venue, now it is a frigid place where customer service goes to freeze to death. In the summer at least you have the entertainment of watching the rats running over all the patio tables and cutlery. Enter at your own peril

We absolutely love coming to Longbridge Mill! We always bring our 2(sometimes3) golden retrievers and could not be made more welcome by Yasmin and her team. Today it was Amy P who looked after us brilliantly! Thanks guys. See you again VERY soon 💛

3 of us had a meal there today (wed 6 nov). We arrived at approx 2.15. The food was good, large portions. The service was appalling, very very slow, even though there was only 6 or so people in the mill. The drinks were served, then after half an hour we had to chase the menu, even though all 3 people were using walking aids. Menus brought and we were told it would be table service because of walking aids. Half an hour or so later one of us had to go to the bar to order the food. Once ordered food came in good time. Once eaten another three quarters of hour we had to chase the bill. No one came to take payment. The person, I take to be bar manager, printed out the bill and instead of bringing it over, stood talking to other customers for 5 mins, the bill was brought to the table and was told the machine would be brought to us, 10 mins later we had to chase some for that too. I would like to state that apart from the occasions when we chased for service etc.NO MEMBER OF STAFF WAS VISABLE, FRONT OF HOUSE. No one checked if meal was ok or if we required another drink or dessert or coffee. All 3 of us were wrapped in shawls because the room was so cold that it was almost too cold to stay. The whole time we were in the mill, there was another table that had brought their dog. The dog barked the whole time, from us going in at approx 2.15 to them leaving an hour or more later. Also a child that was completely unruly. The whole ambiance of the mill was wrong because of a barking dog, its owner saying, why or you barking, shush, be quiet, no more barking you bad boy. NOT CONDUCIVE TO AN ENJOYABLE TIME. So all in all, SERVICE DIABOLICAL, ROOM ICE COLD, NO STAFF AVAILABLE AT ALL. Not an enjoyable meal, which it should have been. Not a place I would recommend nor that I will be returning to

Met up with some family for a lovely Sunday roast, food was excellent, service was a little slow but it was ever so busy, so it was completely understandable. The interior of the mill was quite homey, and we snagged a table in its own little alcove so it felt like we had a room to ourselves!

We had a lovely meal, served by Scott. Fantastic customer service, wonderful meal in a cosy environment, will definitely be back!

We’ve always had such great service when we’ve visited Longbridge Mill and on our most recent visit, we brought our 15 day old baby girl and our Labrador for our first day out as a family of 4! Service was just as amazing and Ewan - our waiter - was very attentive! Thank you very much :)

Lovely food & great service from Helen.

Great and lovely place, people were friendly and really nice food. it’s nice that it’s dog friendly and spacious parking. we had a lovely sunday roast! Clio was really attentive a did a great job on our table.

Lovely Sunday roast with a big group. Service by Clio was fab throughout, our 1st visit despite living up the road and we'll be back. Generous portion sizes and mini pud with hot drink a good deal!

Massive car park. Comfortable and spacious pub with a great beer and wine selection. A lovely roast and excellent service. Clio looked after our table of 10 very well. We'll be back!

Enjoyable Sunday lunch. Thanks for wonderful service Clio

Brilliant food lovely staff and nice atmosphere

Amazing service from lovely Helen and the best roast I’ve had in a long time! Thank you 🙏🏻 we will be back! X

Had the most fantastic roast for my birthday today! Helen was superb thank you for looking after us ❤️we will be back! x

A great eggs Benedict for brekkie.

Great food and atmosphere at a reasonable price

My friend and I came last night for a meal. We’ve been here a few times as it’s a good place to meet as we don’t live that close to each other. The restaurant, for a Friday night, was very quiet. There seemed to be only one waitress working and the service from start to finish was incredibly slow. She apologised every time she came to our table but this in itself became very annoying. There is such a thing as apologising too much! Needless to say, despite all of the apologies, the service never sped up. The couple on the next table left as they were fed up with the slow service. I ordered fish and chips and when it finally came, the chips were cold and the batter was chewy. It was if it had been lying around for a long time and then heated up. Pretty awful but I ate it as it was starving! The starter was a tandoori skewer. Well, what an insult for approx £6. Three tiny bits of chicken with cabbage drowned in vinegar. We won’t be coming back as the service and food were awful. I reluctantly gave a small tip but only because my friend believes in always giving tips. In my opinion, you don’t get a tip unless you excel in what you’re doing and they didn’t. Reading through the other reviews and comments from management, clearly this is a regular problem, with the management saying they’ll address it. They clearly haven’t so nothing will change and their Friday nights will end up even quieter than they were last night.

Steady as they go.. Consistently ok

check on where you sitting as if you are direcly below the upstairs area, then it can be very noisy if there is a private function going on.

Food was great, great choice, fresh and tasty. Puddings were a little bit pricey. Seating was probably the worst we have experienced in a restaurant. There was a large christening taking place on the floor above the restaurant which was a wooden floor and stairs to and from the upper floor where we were sat right in front of. constant traffic, children running up and down the stairs constantly and the general noise from upstairs was horrific to the point that 3 of us left the restaurant with horrific headaches. Other people sat in the same vicinity were also not very happy with the situation either.

Visited this evening and it was frankly rubbish. A lovely pub and setting but Everything else was rubbish. The restaurant was almost empty and we waited over a hour for our food. My wife had her favourite the pork belly roast that was well over cooked and hard. My son and I had the rib eye steak with the king prawn upgrade. The steaks and pepper corn sauce was barely warm but you could say cold. I did complain about the cold prawns but there was no replacements left. The only good thing was that the chip was hot. I hate to think what it would be like if it was busy. My sons in-laws had just finished there meals when we arrived under a separate booking and they said they're pork belly was the same , we should of listened to them. Don't know what there bill was but £150 for adults and my 2 young grand children. Not worth half of that.

Food OK but no real atmosphere. Trying to be modern by ordering from an app. Does add to the enjoyment

Stopped by for a business lunch, vey friendly service by Clio. I would definitely recommend the skewers, I had two and I couldn't finish the second ( and i’m greedy!)

I love coming to Longbridge Mill as it never fails to impress. The food has always been good and we have eaten here a lot. Service was great, our waitress Cheryl has done a fantastic job looking after us. Great work all, see you soon!

Lovely location, friendly staff, very nice food. However was a little disappointing there was only one ale available and service was a little slow given that they were not particularly busy, this however did not affect us as a group as we did not have any time restrictions and gave us time to socialise. It would be an issue if we were a group with a need to fit into a time slot.

Great food! As well as great service from Cheryl!

Wonderful place with character. Enjoyed a lovely ribeye steak followed by the fruit crumble. Service by Cheryl was excellent will visit again

Absolutely love coming here. The Sunday Roast was delicious and the service is always great. Helen was lovely and so accommodating.

Food was lovely and Cheryl was very friendly and efficient in her service

Food was great and service from Helen was fantastic.

Clio was an absolute pleasure and took great care of my party for my nans 80th birthday! We always look forward to lunch at longbridge!

Excellent service and delicious food. Staff are lovely and welcoming. Skewers were absolutely delicious. Steak cooked to perfection.

Very enjoyable meal with the family. Very good service from Chelsea. Lovely atmosphere. Would highly recommend.

Couldn’t ask for a better experience. Chelsea was amazing - very attentive and couldn’t do enough for us. Food was perfect

Lovely food. Great service and surroundings.

Beef rib was absolutely fantastic! My partner had the Pork Belly and son had the new Charcuterie pizza with extra chillis! Sticky platter for starters and Cheesecake for pudding! Perfect Friday evening in a relaxed comfy pub by the fire!