New Jade House in North Lanarkshire

Asked for 3 kids meals to arrive with 4 adult starters ordered around 5.15pm. This didn't happen. We waited & kids shared starters as they were hungry. Asked where kids meals were. Told they'd chase it up but nobody came back to our table to explain. At 6.15pm we asked where the mains and kids meals were. Just being plated apparently didn't arrive. At 6.25pm we cancelled the adult meals and asked if just the kids could be fed. At 6.35pm we spoke to a manager who said no charge for the cancelled meals. At 6.40pm we also cancelled kids meals and left. As we walked away from the table, one kids burger arrived. Shocking service. Later told only 2 staff members working in the kitchen but every other table seemed to be getting food, including many who arrived after us. Unable to leave zero stars or I would have.

Lovely food all piping hot and the staff are nice and friendly.

Stayed here recently, great hotel, friendly service. Beds are awesome as always. Defo be back.

Food was ready 15 mins earlier than set collection time and I hadn't left house to collect, so food was lukewarm by the time I got home. Korma was bland, hardly any taste to garlic naan and chips were soggy. Sauces were missing, so I called and asked for them to be dropped off but gave up after waiting for 2 hours. Unfortunately I have seen a decline in quality of service and food recently from a takeaway I have used for 30ish years.

Had takeaway from here for ages , loved it, but tonight I had chaep frozen veg in my vegetable balti , shoking, so disappointed