Pizza Express in City of London, Westminster

I had planed this meal for New year's Eve for months. My family from Spain were over and every time they come to London we go to Pizza Express, they love it. However this time it was a big disappointment. The pizzas were cold, and the service was very slow. When I complained the barman said in a very sarcastic tone that he will bring me another pizza, but that one was also very cold. It was horrendous, we were left thinking we paid a fortune for a very bad meal. Never again!

Quick service, poor effort on food. Salad was mostly cos lettuce and stale croutons. Desert was older than the croutons. Staff were pleseant food was not .

Shocking customer service. Told to wait maybe 15 mins for a table and up to 45 mins for food. Absolutely no problem waited and then 15 mins later she comes back and says actually no there isn't a table. No one else waiting was told that. When asked why it had changed she said she never said there would be a table. Just say straight away if you can't accommodate people. Whilst waiting she let someone in who claimed to have just booked...yet no reservation recorded and they were seated straight away. Went to Bill's who found us a table and served great food.

some of the members of staff here were patronising when it came to paying the bill, explaining things continously in a condescending tone as if we didn't already understand what was meant, and overall, we were charged unfairly for what we ordered which means this branch certainly will not see us coming back again because we felt unwelcomed and cheated by the system 😡

I came here a few days ago with my girlfriend and the food was good as you'd expect however the staff and service were horrendous, when paying for the bill we used a discount which was invalid and the lady serving us was absolutely horrid in her attitude when my phone was taking a minute to load and tried to belittle us in her tone and voice and use of sarcasm when we were trying to talk with her. She brought another employee over to us to explain in front of us how "these people won't listen" when we were calmly trying to explain that we were students. Never coming here again👎

Very slow service, ended up being late for the theatre.... Not sure why they accept so many bookings if they can't have the staff to serve. Food was lovely though but we had to absolutely rush it down in the space of 5 mins

Yash was a fantastic server - really great personality and made our dinner so special! Highly recommend this restaurant, great food every time!

Thank you to Ahmed for looking after us today for our Christmas work lunch! We enjoyed the pizza making so much and you really were the best teacher. Thank you so much !

Would definitely recommend this place, staff are so helpful and friendly and the menu is very varied. Very reasonably priced and a lovely environment.

Worst service ever. Rude staff. Bad food. Deplorable opening hours for central London. Stay away. There are better pizza places in Soho.

Thus is the first pizza express that let us down. We visited hoping for a quick bite before the theatre. We had about 1.5h. Upon being sat down, our food order was taken and the drinks arrived promptly. We never saw any food arriving even though I've asked 3 different staff members - none of the gave us any update. When after 1 hour of waiting, we said we are leaving, and we'll pay only for drinks. Again, it took a while to get the bill. Poor experience - seems the staff doesn't get the "express" in chain name.

Absolutely appalling experience here. Came here to say under a large reservation of students, all paying separately. We were refused use of the company wide 25% off student discount with no explanation. Additionally, the service charge added on, which was absolutely not deserved as many people did not receive their starters and sides until all meals were finished with, as well as some people not even getting there’s at all, was unable to be removed. When I told him my total, I was told that was my total without service charge and I needed to add it on. I then stated that I wasn’t willing to pay that, being a student already denied a student discount along with the lack luster service, and was told it wasn’t optional. The explanation seemed to be that parties bigger than 7 have to pay service charge. This is untrue, as stated on the website, with parties bigger than 7, although the service charge is added automatically, it is optional and able to be removed. This didn’t seem to be the case, leaving one of my friends having to pay £40 for a pizza, a drink and a starter that came 10 minutes after she’d finished her main, and was STILL made to pay service charge. For what service ?! Highly frustrating experience with a lack of communication.

Lovely evening downstairs at the piano lounge. Gio was amazing he made our whole evening. Always on hand whenever we needed something. Pianist was really good, Recommend for a lovely meal out in central London. Also the biscoff cheesecake was unreal. 🍋 💛gio 💛

Nice staff, standard affair and good pizza. Good location, but very close to more unique pizza experiences

I came here for a dinner with my friend, the service was great, food was 10/10 as well, would definitely come back!

Service extremely slow. Food good. Added 12.5% automatically to bill - but service poor.

Excellent service and really decent food and drink. Lovely atmosphere too.

A very pleasant welcome, with a friendly waitress who took the time to explain to us. Very interesting value for money!

Waiter and Manager who seated us were really nice. They made my friend’s birthday really special.

Very warm welcome, waitress adapting to our level of English by speaking slowly, relatively fast service (20 minutes of patience clearly stated by the waitress). Quality and quantity guaranteed (salads + pizzas). Nothing to complain about.

Fabulous meal. The server Yash was exceptional. Defo will come back.

Llegamos bang a tiempo para nuestro 5 . 30 reserva, para ser recibido y llevado abajo y sentado en una mesa en el medio del restaurante rodeado de mesas prácticamente vacías. Comparado con arriba, que era luminoso y animado (y no lleno...) Sólo podría describir abajo como sombrío. Pedimos relativamente rápido pero tuve que pedir tres veces agua del grifo, tenía una sed increíble y estaba a punto de servir mi propio vaso (! ) cuando mi hija pidió por tercera vez y finalmente llegó. Las bolas de masa llegaron muy rápido, seguido rápidamente por las pizzas. Como solo estábamos a mitad de camino de las bolas de masa las tomaron de vuelta y las mantuvieron calientes. Volvieron con ellos unos 10 minutos después y eran diminutos... también muy condimentados y grasosos. En general muy decepcionado, y desearía haber ido a uno de los muchos restaurantes diferentes en la zona.

Typical pizza express, ok food, our waiter was a happy chap and very helpful and relaxed atmosphere, not rushed but food was hot and eatable., at a reasonable price.

We were served by lovely waiter Yash, who was fantastic - smiley, welcoming and so patient when coordinating various Tesco vouchers etc. Amazing overall experience, thank you Yash 😁

The food was good but the service was definitely the best. Yash was amazing and caring.

This was the best Pizza Express I've ever visited. The service was excellent food arrived promptly. Definitely recommend!

Amazing time At pizza express. We arrived with my partner And it was really busy but Yash was amazing. He took care of us even though he was running everywhere.

Had a fantastic dinner at Pizza Express. Delicious pizza and service was fantastic! The restaurant was super busy but the waiter Yash was friendly and attentive and made time to check in on us. Will be returning!

Came in today to meet with friends, and what an experience it was. Outstanding food and service, very accommodating. We would like to say a big thank you to Yash, for his warmth and delightful personality. Will be back!!

We got brilliant service from the staff at pizza express, especially Yash. Definitely would recommend and would come back!!

The food was delicious, with exceptional service. Big thank you to Yash for going above and beyond with his service 🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻👉👉👉👉👉👉👉👉👉👉👉😜😜😜😜

My friends and I went to London on a school trip and decided to eat at Pizza Express and that was a really great choice. We were able to enter without a reservation and there were 8 of us, so that worked out great. And then we met the waiter who was really great: Yash. He was very nice and helped us very well, when we wanted a photo he took it and he kept us informed about the promotion/sale they had on the pizzas. Definitely a good and safe place with tasty pizzas <3

The 8 of us ate here, the service was great, Yash made our evening absolutely wonderful. He was very nice and the service was great, he took a very nice photo for us which we really liked. The food was very tasty and not too expensive, I would like to eat here again. Thanks a lot Yash it was a lot of fun :)

We had an amazing time here today! My server, yash, was very kind and had amazing service. The food was very good and had large portions. Would definitely come here again. Thanks yash for the great time.

The pizza was really lovely. The brownie I had was a little tough, but the taste was great. I had a server called Yash. He was very kind and his service was great.

Good sfeer and amazing food I recommend this place thank you so much yash for The amazing service

The food was amazing and beautyful. I would defenitly come here again. Loved the service! This was an amazing diner because of our amazing server Yash. You were so kind and so helpfull.

The food was amazing and really good service thank you so much. Thank you Yash!

The food was really good, and the service from the server Yash we got was really well. I would come back agian.

Food was good and our waiter Yash was amazing ! One of the best waiters we ever had

The service was very good, Yash was very kind. The atmosphere is pretty good and the food very tasty

Great shop with great jazz concerts!!!👍

A stark contrast to my last visit to a Pizza Express (Upminster). Went on a Wednesday, was nice, quiet, not too many people and i could hear myself think. It was nicely fitted out and seemed to have a piano bar downstairs. No Ubereats or delioveroo drivers wandering around. Food arrived hot and on time, up to the usual tasty standard. Our Waiter Binoy was very polite and think a lot of waiters and waitresses could learn a lot about common courtesy from him. Keep up the good work Binoy!

Ordered a vegan option that wasn't really available but they catered for my choice anyway. Great abd helpful staff

Fantastic staff! Positive and welcoming. Great service and vibes. Inside decor is really quite nice. Keep doing what you're doing. 😊🌟

Everything perfect. Very good pizza and excellent prices. Well done

Another characterful Pizza Express in a great location. Bright and airy with some good waiting staff.

Nice pizza and sasha thewaitress couldn't do enough for us

Tuvimos dos niños hambrientos y cansados y un perro a cuestas - no es una gran combinación cuando tantos lugares no son aptos para perros. El equipo nos puso en una mesa exterior, las pizzas se pidieron y la paz surgió! Recibimos un servicio amable, deliciosa, comida servida rápidamente y el bono de los niños comen gratis 😃

Joli restaurant mais la pizza… Franchement aller faire un stage en Italie car la pizza industriel vraiment pas terrible. Si vous aimez la bonne pizza de la mama n’allez surtout pas ici !

Pretty woeful. 5 meals (3x children 2x adults). Eating pre-theatre. If I wasn't time constrained (had to get to the theatre) id have returned my pizza (mushroom) as it was tepid. Only 2x of the children's meals turned up with the other meals and by the time it did eventually show up the rest of the meals were nearly complete (I ate quickly to preserve the little heat in it). The staff were pleasant enough but not enough of them for a busy pre-theatre crowd. I get the impression it could be much more efficient with a few more staff. As I say, was pre theatre and was looking for a good quality relatively quick meal. This was not it.

Brilliant service from Ioannis today. Particularly useful bringing kids food as soon as it was ready leaving them no waiting time between courses.

We booked short notice online, which had not been received by the FOH welcoming gentleman, but despite this, they were eagerly able to seat all 8(!) of us at the height of the pre-theatre rush... well done 👏. I had been here some years ago, but the restaurant is still in great shape and ideally located. We were downstairs in the piano lounge, which is a good space for private hire. Food was to expected high standard and service was good - a little slow but given the full capacity, was hardly surprising and acceptable.

Great visit to this PE. Sat promptly by the manager on duty. Our food arrived in timely manner however there was a longer blonde hair baked into the pizza. The manager apologised profusely and we had a replacement in just a few minutes. We joked about it eliminating all of us at the table, including the manager. He even applied a nice discount on the bill as an apology which wasn’t necessary. We had the BBQ burnt ends and it was cooked to perfection, possibly the best romana base I’ve had from a PE. Will most definitely be back when I’m visiting London again (from Ireland)

Service was very fast and the staff was friendly even though the place was packed . We thought we would be short on time since we had to go to the theatre afterwards, but no, we even had time to spare. would recommend!

I can't give my opinion on the food because they didn't let us in directly claiming that they were late in the kitchen and when we told him that there was no problem in waiting he insisted that we not go in. There are too many restaurants in the area to go to this one.

Very nice and tasty, just a bit loud.

It was a pleasant lunch with friends. The waiter was super attentive, in a good way and very friendly. Our vegan salad was a little bland, but still nice and healthy.

Amazing service and food was really nice, it did get quite empty though and that made the atmosphere a 4 star but still amazing, would recommend.

Excellent food and efficient service. Waiter noticed I was a gold member on the app and suggested I order extras which I could get free. Very good experience. Will definitely be going back.

Visited with a school group, pre-booked. They were fast with the food, and though it was basic options for us as we were a 50 strong party, it was good. Manager was lovely.

Lovely staff, fine ambience and (as usual) enjoyed the food!

Promptly seated quite a few of us even without reservation. Food upto usual high standards. Good atmosphere.

Fantastic food, service and atmosphere. Staff were so attentive especially Gio. Will definitely return.

The restaurant is good, the pizza is sweet and delicious, but their service is very bad.

We were served by Binoy who was great, took our order promptly and continued to check in to make sure everything was ok. Plenty of seating downstairs which included a piano which although no one was playing when we visited, it makes a nice touch.

Great food, great venue, Yanis was an absolute legend and delivered the highest quality service whilst we dined….Yanis is a true asset to Pizza express and should in my opinion get a pay rise aswell as a promotion Thanks Yanis

Lovely decor. Smooth service. Thanks to Ioannis for looking after us. Food as good as ever.

The service was terrible. We could see there was a seat, but they just made us wait nearby. We felt treated differently.

One of the best pizzas. The double with chorizo ​​is perfect. Very fine and full of flavor.

Even though Yannis sold fentanyl, the deal was very good.

Great piano lounge night with Kitty Montague 🎹 ❤️ Really pleased to be well looked after by our waiter Ioannis, very fast delivery for all our food and drink. Layout downstairs is awkward to listen to music but otherwise good space.

great experience overall, app rewards are totally worth it and keep me coming back as they make the food great value for money. food is fresh, warm, and tastes great everytime. service is excellent too, binoy in particular was very attentive and kind today when serving us. 100% recommend

Ervin and Amelia gave a really good customer service, I was really pleased with the service and the food, they were really quick aswell and extremely nice

We were in the St Martin's branch of pizza v express. There was live music and the service was just awesome! Particularly like to call out Andrea's passion and flare for going beyond the scope of duty. She served us with a personal touch. Keep it up!

Alex provided exceptional service!.

Our server Magda was amazing, very accommodating to our large group and lovely and the food was great!

Our server Magda was lovely. She helped to accommodate our large group to ensure we had a positive experience.

Gran pizza y ya sabes lo que vas a conseguir. Restaurante muy ocupado, pero no habíamos reservado, pero nos encajaron el jueves por la noche. El servicio fue excepcional camarera muy amable que merecía el cargo por el servicio!

Goda pizzor som finns i två olika storlekar. Helt OK pris för att vara en "riktig" pizzarestaurang. Fanns även fler maträtter, exempelvis sallader och pasta. Det gick även att få vegan-meny om någon önskade. Goda drinkar, bra och trevlig personal. Rekommenderas!

Excelent service food and especially the attention of Sasha was truly amazing, attentive and helpful, we definitely recommend 😊

Food was amazing, service from Sasha was brilliant, made it extra special for the kids. Thank you

Booked a table, as had everyone else. Queue out of the door. They were clearly overbooked and understaffed with no one manning the front of house. Manager came over and began to argue with a customer who asked about their booking. Clearly no customer care and the manager needs some conflict resolution training. A simple "sorry we are busy would have de-escalated the situation but he proceeded to vent at the customer for "I only have two legs" not a good look. Never made it to our table and neither did several others who walked out after his outburst after waiti for 20 minutes with staff just walking past the queue forming at the entrance. Shameful.

Very lively atmosphere and our waitress Magda was particularly good

Lovely food and lovely service by Yash

Georgio attended us and served us an amazing and excellent experience and service.

Really good experience - Ervin served us and he was absolutely great really good service.

Great food and Yash's service was fantastic, very friendly and efficient.

The Pandana pizza was incredible - one of the best pizzas I’ve ever had - and the hot honey dough balls were also great! Great service and beautiful decor & atmosphere. Would return!

We visited Pizza Express and had a wonderful experience. The pizzas were delicious, and we particularly enjoyed the ones Sasha prepared. The highlight of our visit was definitely Sasha’s coffee – it was exceptional! Highly recommended

We had excellent service. The food was delicious and our waitress Marinela was lovely and extremely attentive. She was very helpful when it came to our food allergies.

Marinela was very kind and professional, enjoyed the service

Friendly and discreet service from Marinela. Nothing too much trouble! Lovely pizza too!

Thanks to @Ayberk we had an amazing experience on our first visit to this place. We got the perfect recommendations and the best service.

I don't normally write Google reviews (should get better about that), but I really wanted to share how positive an experience we had with this place! Food was delicious, but more important than that was the friendly, fun, and welcoming energy of the staff. Sasha in particular was amazing. We were 7 hungry adults and 2 children with no dinner plans, and she was the epitome of service with a smile. HIGHLY recommend her and this place for anyone looking to relax and really enjoy their meal with no fuss.

Sasha is amazing, lovely food, great service, felt so welcome, would 100% come again.

Great service from Andrea, thank you so much!

Visiting from out of town, from the moment we walked in staff was very accommodating with our large party. Located right in theaterland, this restaurant is delicious and friendly staff that make you feel welcome. Pizza was amazing! Thin crust cooked perfectly. They have a different variety for everyone. Our server, Sasha was exceptional with customer service. She went above and beyond for our group

Amazing food, tasted like all the ingredients were fresh. 10/10

abyeck was lovely and really made a great experience. Food was amazing would definitely recommend