Pizza Express in City of London, Westminster

Good place. Find a hair inside my desert but was refunded after. This place only need more smile from staff :)

Great food, great atmosphere. Toannis was a lovely server and very friendly.

My sister and I enjoyed a really lovely dinner at Pizza Express 450 the Strand. It was a very busy Saturday night, however, we were sat at a table pretty quickly and were welcomed by our waiter Ioannis soon after we sat down. Despite it being really busy, we hardly waited any time before our drinks were served; our starters came soon after. There was a slight wait for our main cpurse, but it was well worth it, as the pizza was as delicious as always. Ioannis was a very attentive waiter and clearly a hard worker. Well done to Ioannis and the rest of the team.

Waited 15 minutes to be seated, waited 15 minutes to be served, waited 1 hour for food, when it arrived the pasta was burnt and the pizza under cooked, there were no sauces and the staff were all arguing! However, one waitress made an effort with our table and sorted the final bill out for us.

Had a fine meal here and Yannis very helpful. Just right for pre- show dinner

I do not recommend it Cold pizza and dirty dishes. Unheated place in the middle of winter

Ioannis provided great service. Excellent food and good offers

Great service from Ioannis today.

Great tasting Gluten free options with exceptional service from Ionnis at 450 Strand

Great food and great service. Thanks Yannis

Ioannis served us: was very polite and respectful been available at just the right times.

Perhaps we came at a bad time (7pm on a Thursday) but service took ages and with 3 kids it starts becoming a nightmare. Even with a fixed menu it took 2 hours. I had to send back my pasta parmiagiano as the pasta was cold, then the chicken tasted burnt on the underside. The server was obviously having a bad night. He wasn’t super unfriendly but was super cold and didn’t smile once throughout the whole night. We all felt he hated us for some reason (perhaps the 3 kids did it). Disappointing experience overall.

I love a pizza from Pizza Expeess, but this branch is damaging the brand based on my experience. I visited on 30 Dec, and there were too few staff to manage the restaurant when at capacity. It's unfair for the management to inflict the amount of stress on the staff to manage the workload needed, and setting all customers up for a really poor experience. Every single thing about my experience was so poor I'd be here all day writing about it. But looks like it could be solved by rostering or employing more staff. It's consistently the same experience in this branch when I visit.

Very loud, very long waiting times. No ambiance. Pizza overpriced. Won't be returning.

Very tasty pizza as always but starters came after the main as was very busy

Excellent pre theatre lunch. Very attentive service from Ioannis

Having finished eating after waiting, well again it's rush hour I accept. Then, we are seated and we wait (another) good 15 minutes before someone finally takes our order. After (more) waiting, my dish arrives without my partner's. We wait, he arrives 5 minutes later. We start to eat but problem: we still have no water. We ask someone who tells us "ok" then we wait... still... finally our waitress brings us the water... another 5 minutes later... when we had finished our dish 2 more swipes of the fork late. I don't know if it was the wrong night, the food was good, but I don't think I would come back next time I'm in London.

Food was great and fairly quick. Waitress was great. Men’s Toilets were diabolical with loose toilet seats. All 3 toilets were minging, 2 blocked and one had an explosion. Granted this isn’t the restaurants fault and the turn over of people must be insane but they did look a bit run down. Only other criticism was we booked for 6:15 and ended sitting down 6:30. Not the best not the worst.

Booked a 1pm reservation for a family gathering at Christmas. It’s been an hour waiting. Stood up. No table, children are upset, we are all hungry, staff have been rude. This has been the worst service. Edit: it’s worth noting that after the below response there was a few back and forth emails then they stopped replying

We went in by mistake, because we had seen the reviews of the pizzeria which we only later discovered was nearby. We ordered a pizza and asked if it was possible to have a Neapolitan pizza, they didn't know it, I ordered a margherita and it was obscene. In the end he asked us if we had Google and we didn't understand why we gave him the phone and he independently gave himself five stars with my son's phone. I find this rather shameful.

The pizza needed more cheese but great for a quick bite. Ioannis was attentive and he was sweet.

It’s very good and friendly guy

I ordered a pizza and I don't know if what I got could be called a pizza, it was thinner than a sheet of paper, and if I put it outside, the wind would blow away the "pizza". The toppings themselves are good, but because of the way this pizza is made, when you eat it, you only feel like the dough is burnt. I don't recommend this pizza to anyone.

You get a pizza with a base that is thinner than a piece of paper. Not really filling, and the price for what you get is expensive

Friendly, professional staff, and superb pizzas. Had the Duo Romana with 1/2 Hot American and 1/2 La Reine and honestly it was absolutely delicious, lots of toppings, thin and crispy, and served super quickly, piping hot. Ok the atmosphere is what it is, but in Central London we had a really tasty, filling lunch for 4 adults and 2 children which included a few beers, for just £150. Bargain!

Yannis was a wonderful waiter!! Thank you

Ioannis was great, good service!

ioannis was a very good waiter. super friendly and attentive!!

Yannis was fantastic, 10/10, service as great, food was great. Very quick if you’re in a rush

La mesa estaba lista con más de una hora de retraso, nos dejaron de pie para esa hora, los niños irritados y miserables. Qué horror. El personal era grosero.

Muy decepcionante, pedimos bolas de masa y bocados de halloumi para empezar, pero nuestras pizzas salieron primero literalmente a los pocos minutos y de alguna manera ya estaban un poco frías y el queso se había solidificado. No es una buena experiencia. En realidad comemos en diferentes Pizza Express regularmente y nunca hemos tenido una queja, así que nos quedamos sintiéndonos bastante decepcionados.

Ioannis was so helpful and incredibly speedy with his service. Most efficient branch of pizza express ever!

Ioannis was great! Very personable service

Ioannis was great and food good!

Ioannis was friendly, helpful and attentive. Took great care of us. Thank you

Ioannis was great! Lovely lunch!

Ioannis was very professional and helped us quickly - food was amazing and arrived fast

ioannis was a great server, lovely and helpful!

I had a great meal here. Ioannis who served us was very friendly and professional. He looked after us beautifully. The food was excellent and the restaurant had a nice atmosphere. Highly recommend this Pizza Express.

Ioannis was a very good waiter and was nice and came out promptly

A good place with good food, however the service could be a little better! The honey dough balls are a must!! Just love them.

I have been looking forward to dining at PizzaExpress again for a long time. I was especially excited to enjoy their gluten-free Dough Balls once more. The food was absolutely fantastic, service was amazing and the restaurant provided a nice, peaceful atmosphere to relax and enjoy the meal. It can get a bit crowded at times, but it’s not a major issue. Thank you for another pleasant experience and delicious food:-)

Had a good time there today considering i went without a reservation on a Sunday at 7 pm. The host was lovely and our server was a polite blonde boy who I believe was named either San or Sam, he was great but clearly very stressed out and needed a break but he was busy with the other tables as the restaurant was full. The food didn't take long to come out, we got the margarita pizza, mac & cheese and crispy potatoes. The potatoes were cold but they replaced them for us as soon as we asked but everything else was great! The pizza and mac & cheese were hot and delicious and the potatoes came with a delightful marinara sauce. The atmosphere of the place was amazing and the staff were all helping each other out which was very nice. I just wished we went in on a less busy day because i know the service would've even better then, if you're in London i'd recommend a visit to it. As for the prices, i included a photo of the check.

Tuvimos una gran experiencia en este restaurante. Nuestra camarera, Herri, era fantástico, ella era tan sensible, agradable y divertido. La comida, como siempre, era genial y llegó muy rápido en una noche ajetreada para el restaurante. Volveremos 😀

Yanis provided us with an exceptional experience

Yannis was a lovely waiter very attentive and helpful. Thank you

Janis offered an ecxcellent service and we enjoyed our lunch. Thank you Janis

Ich weiß nicht wie man das Pizza nennen kann. Der Teig ist eine Frechheit. Der Laden ist dazu völlig überfüllt, laut und man wartet ewig aufs Essen. Die Preise sind dann die Kirsche auf der Torte. Ich kann jedem, der Wert auf eine gute Pizza legt nur von Pizza Express abraten. Man merkt, dass es eine Restaurantkette ist und der fade Teig ist im wahrsten Sinne von der Stange.

Staff were very accommodating and welcoming even though they were very busy and we hadn't booked. Yannis was our server and was very attentive and gave service with a smile.

Ioannis was very sweet and helpful. He took my coeliac disease very seriously and I felt very at ease. The food was also very speedy. Highly recommend

Great service. Our waiter was excellent and really helpful, particularly with figuring out the app.

Fantastic. My new fav place. Thank you.

Yanis, our server was excellent.

Everything was perfect especially Redi he was very helpful with us 🫶🏼

I was deeply concerned by the sanitation practices I observed during my visit. I sat near the kitchen, and what I saw was very unsettling. For the sake of not embarrassing my husband, I chose not to raise the issue at the time, but I couldn’t shake the discomfort I felt. I watched staff preparing food after using harsh chemical cleaners without washing their hands. There were no gloves used during food prep, and I saw one employee wipe his nose with his hands, yet no one washed their hands afterward. Additionally, one worker was drinking coffee over the ingredients used in meal preparation. I understand that eating out always carries some risk, but I think it’s reasonable to expect that those preparing our food would take basic precautions, as we would hope for them to do for themselves. I was extremely disgusted by what I saw. My husband encouraged me not to speak to management, but I feel it’s important for others to be aware of what’s going on behind the scenes. Location- 450 Strand

TOO NOISY, pizza is regular to bad. They did not apply the discount mentioned at the entrance

We had a great time here, they were very accommodating with us and our toddler, moved some tables together & were very understanding throughout. The lady who served us was ace & very helpful. We had a bad experience at the bow street pizza express and this was much better.

We went there spontaneously for lunch. Although we had to wait about 40 minutes for our food, it was also very busy. But it was good and the service was great.

My friend and I dropped in for dinner on a busy Saturday night and had a lovely time. The food was delicious. Ioannes was a great waiter, most attentive but not intrusive. He was very friendly and professional. We will definitely return.

Really poor quality food, my daughter had a dish that looked just slapped in a bowl , pasta thrown in overcooked with a lump of chicken on top. Coffee and hot chocolate were cold, sent them back. Tables not cleaned. Toilets smelt. Service at table poor , dumped food on the table as rushed. 4 of us left very unhappy

Lovely venue, busy but perhaps even slightly too efficient service. Overall though the kids pizza was very cheesy with plenty of pepperoni. My cannelloni was very tasty. Cocktails yummy. My waiters Redi and Yannis were great.

Vinimos como un lugar rápido y fiable temprano en una noche de lunes. Sobre esa base no habíamos hecho una reserva. Nos acaban de apretar y la persona en recepción notoriamente tut tutted y nos llevó a la mesa justo al lado del baño. Pasamos al siguiente, que también era libre. Después de este servicio fue cortés y la pizza multa. Pero claramente solo quieren que comas rápido y liberes la mesa. Así que supongo que cumplía con los requisitos, pero era ruidoso, apresurado y el primer miembro del personal dejó claro que éramos un dolor

Superb service and delicious food. Ioannis in particular was terrific !

Dianna was very helpful and the food was delicious

Pretty good experience at Pizza Express I recommend!

The food was great as usual and the service was great. A huge thank you to our server, Roma, who made our meal much more pleasant and enjoyable, they were very attentive and helpful!

Recently I enjoyed some delicious pizza and bruschetta, and I must say, both were outstanding! The pizza was perfectly baked, featuring a wonderfully crispy crust topped with fresh ingredients that burst with flavor in every bite. The presentation was stunning, with vibrant colors that made it almost too beautiful to eat! The bruschetta was equally impressive, with toasted bread generously topped with a savory mix of ripe tomatoes, aromatic basil, and a drizzle of balsamic glaze. It was a delightful appetizer that set the tone for a fantastic meal. Overall, both dishes were a feast for the senses, and I highly recommend them to anyone looking for a delicious dining experience!

Saba has been unreal tonight! Definitely recommend!!

Queen Saba!!!!! Great service during our hendo

Yannis was such a lovely host, we were well looked after and the food was great. We will be back!

Yannis was a very good waiter. Very attentive and charming.

Yannis was wonderful - thanks for the gluten free pizza too!

Really lovely lunch today. Excellent service. Thank you.

Without a doubt we had a great time. The food is spectacular. It's worth every penny. Pasta, pizza... we ate a variety and all the dishes were Excellent.

Walked in, quick service, good food

Very good food and excellent service from Ioannis, definitley he made us feel welcome

We had a lovely time celebrating my husband birthday with our friends. Food was very tasty; we shared a few starters and then we had pizzas which was delicious. The manager and all her staff was lovely and attentive the whole evening. They also made a birthday plate and added candles which made it even more special.

I ordered a calzone, it was completely cold inside and the cheese wasn't melted... We also had pasta and a normal pizza and halloumi bites which were very tasty. However, my calzone wasn't such a hit, probably a misfortune.

We went in without a reservation with 4 adults, 3 kids and a baby following a dreadful visit to the national portrait gallery in the middle of half term. They moved the tables around to seat us. The food was super kid friendly, lots of Crayons and busy but competent staff. It's not gourmet but very affordable with the half term offer. 100% recommend for a quick kid friendly affordable meal.

Walked in Strand branch at noon during half term as nearby kids activity was a disaster. Staff were amazing in finding us (4 adults and 4 kids) a table and making sure everything was great. Food was lovely and with kids eat free offer it was incredible value. Really impressed. Thank you

Ioannis was a very good server.

Outrageously good food😋fantastically delicious Italian 🇮🇹!!! However, the staff was not attentive or nice ☹️

Pizza didn't taste good at all and staff begged for tips.

Yannis was very friendly and efficient

Booked table and was served promptly and food arrived amazingly quickly. Staff very efficient and helpful. Very good food and service.

Ioannis service was good Nice meal And nice uk trip

Muchas Gracias. Excellent food our waitress Magda had a huge smile and took great care to make us and all other tables confortable Thank you. The sisters

Ioannis was very helpful with helping us with finding discounts on the app and provided a speedy service.

Ioannis was excellent helping us with our gluten free requirements and discounts available on the app

Nice restaurant and food as usual. Our waiter Yannis did a wonderful job.

Impossible to hear other people at your table because it gets so noisy. Some acoustic panels would help the issue.

Great service from Yannis and the team

Yannis was very helpful and polite. Nice staff and good food

Yannis has excellent service skills, thank you 👍🏼

We had a very delicious pizza experience. They were very kind and we hope to visit again soon. Totally recommended.

The manager at the door is quite friendly. The food is not good and probably not fresh. I had a tuna salad last night and became ill right after. Don’t go unless you really have no other options.

Good pizza and the gluten free crust is good but not crispy. So keep that in mind. Service was excellent.

We had a great day to start with and deliberatley walked around and worked up an appetite. Upon arrival when seating became available, we were seated downstairs in a dark corner behind the stairs. There was pockets of lighting but we were placed in the dark, j couldn't read the menu. I spoke to the middle aged male manager, who seemed very stressed from the word go. When I asked for me and my family to be moved to somewhere with better lighting we moved to the next table which somehow was even worse. We then moved ourselves to another table. By this point I was really annoyed and when the manager came by he said the lighting above us was on a bar strip 'was part of the architecture, it was designed for a romantic setting for couples And here I was with my three children ( you can't get more romantic than that !!!) He clearly lied to us, and took us for fools. I was so pissed with him by now ( did he think we were idiots) He clearly did. However we got a lovely waiter a young man who was ever so helpful and kind and when I told him about the lighting situation he explained they were working fine few days earlier. I would not be writing this review if the manager didn't take us for diots and just tell us the lights were faulty. I think he's the idiot now!😃 Anyway on another note, the price for a pizza on average is about £16 and they have shrunk in size. I ordered lasagne, lots of lasage and sauce, but I struggled to find any mince, it was non existant. Really, don't waste you time or money here and dont even bother ordering the lasagne. Good job I didn't have to spend too much of my hard earned money, thanks to Tesco for your reward vouchers that paid for most of it. Even then your tesco vouchers can be spent elsewhere. DONT WASTE THEM HERE PLEASE!!I we never eat McDonald's, but seriously we were still so hungry after we finished our unsatisfying child like portions that we were discussing pick up a McDonald's burger.

Avoid at all cost. Nothing but a scam. They have prices in window but can only use the app for those prices but still doesn’t work

Great food, tasty, fast, good price. Very friendly and efficient staff. The atmosphere is beautiful but quite noisy at lunch time.