Tortilla Stratford in Newham

Google says they are open untill 21:30. We arrived there at 8pm, the workers are all there, a group of 4-6 people. They see that we are trying to order but no one comes to tell us they are actually closed untill we want to order which i find ridiculous! So much food still left on the counters but we could not order because they are closed...

The staff and Managers were very friendly. So welcoming. Must visit this place. Absolutely loved it 🥰

Super quit service and lovely food

Great service, kind people lovely food

I come here often, my favourite food spot in westfield

I have to say I must give this manager absolutely one star Absolutely ridiculous my partner came in for something to eat and he gave him one scoop of chicken one scoop to go in a wrap my partner ask for more and rudely he said no please do not eat from this establishment he is absolutely rude

Excellent team ❤️❤️❤️ Alysha team member she is amazing ❤️❤️❤️

Great customer service. Energetic team members

The team members were very helpful and patience to explain all the options! The new vegan burrito it’s delicious, hope it stayed longer than veganurary!

The team was great and helped me through the process. Barbara was very helpful and great. Food was amazing would definitely come back again!

I’m sorry but I had to put a star so it would let me post this comment. You don’t actually deserve any. I ordered a meal for NYE at about 5:30pm, paid for it and chose 19:15-19:30, the time I planned to collect it. I then walked over and your store at Stratford Westfield but it was closed. Why wasn’t this on the app? This is really poor service. I’d like a refund please.

Nice and quality Mexican food 😃

I love Mexican food. I found the best Mexican food in Tortilla. The staff was very helpful to decide different options. Going to try it again

The service was so bad😭😭 i dont usually care to write reviews for fast food but the workers at this Tortilla are atrocious! Passive aggressive behaviour and rude tone is what i experienced today and i wont be going back.

Just shoddy: tiny portions and miserable staff

Amazing place to eat fresh food with friends and family.

I love tortilla Stratford, the food is so fresh and the portion size is good. The staff are also very helpful so I go there all the time

The food is good and the staff is the best

Fantastic place, delicious food and impeccable staff. I recommend the burritos. good place to have a good meal.

The sraff are amazing! And the food.. uaau. Fantastic!

Ordered a burrito large from here, but I saw they only put a small scoop of meat the same they done for the smaller burritos, when I asked why the said they do a larger one, which they didn’t. Super rude and didn’t offer to put any more meat. So I have paid £10 for a burrito of salad etc Go elsewhere..

First of all, the food was not too bad as I am a regular customer of Tortilla and love to come here due to the amazing burritos they make! However, on this occasion I was very upset with this worker that scammed me and my partner with the food, we wanted to order a large burrito combo from the sunset menu which is £11 and comes with a side that is included with the main. In this case, we opted for the chips & salsa which should come with a fresh dip. This worker was very rude and said that we have to pay extra £3 for this fresh dip and gave us the cholula hot dip instead. On top of this, we added a Diet Coke with our order which was £1.95. Our total of the order came to £14.00 when instead we should have paid £12.00. So I am not sure why he has overcharged us even when we opted for takeaway also. I am extremely dissatisfied with my purchase and I really question coming back to Tortilla again because of this worker. Proper training should be done as we paid more and didn’t get our full food order as stated on the menu…

I Ordered 2 medium chicken burritos with guacamole for my kids. They really enjoyed The staff was very kind

best place to get quick amazing tasty food :)

I’ve just been and i can’t say anything bad. The food was great and fresh. And the service was one of a kind. Would like to mention Ana Maria for her great service. She was very helpful and patient and i’d just like to say couldn’t have had a better experience!!!

I had an amazing experience at Tortilla Stratford Westfiled, the food was amazing and also AnaMaria has made the experience even better by the amazing costumer service. Will definitely recommend it😉

Very nice service and also customer handling

Catarina and barabara were super attentive , especially Catarina always very nice , helpful fast and friendly. Keep it up 🙏

Super good food, impeccable service, super friendly people. A very welcoming and fun environment. I recommend going there.

Amazing staff and amazing food 😊

I went their with my kids during the evening and the staff were amazing to us. They offer them one bag of chips. My kids are in love now. Thank you tortilla!

I went for the first yesterday with my daughter. Not busy we were the only ones there. I was asked if it was my first time I said yes. The man rushed me he had no patience’s I didn’t know what the toppings were. He spoke so fast I had to ask him to slow down. He was rushing us and no one was there. The next stage the lady added sauce and and wrapped it. It was done so rough and it was very sloppy. Everyone looked depressed working. We went to sit down … the rice was tough hardly any meat literally half of spoon. And it didn’t taste fresh. Bad experience and end results bad food. We paid nearly 20 pounds for two wraps that ended up on the bin. And I am a big fan of Mexico food. This was the worst. Staff needs not to be so impatient and rushy. Handle the food with care as well as preparing fresh food. 12 afternoon i should not be eating old food. It wasn’t cheap. And we were hungry and this happens. Very very unhappy customer.

Amazing service and great stafff.

All of them lovely and super hygienic .

I am a regular customer at Tortilla. The food is good however whenever I order a large naked burrito box the portion size is always the same to regular. I end up paying more just for the box size and never actually get more food for the value. Also unfortunately I witnessed a female staff (seemed like the manager or supervisor- Possibly Caucasian ) talk to their colleague in a very rude and disrespectful manner. It was very uncomfortable to watch whilst she was taking my payment. It was unfortunate to see this as a customer and felt sorry for the worker.

The employees were very bad in there behaviour it was are first time so we were asking for there help but rather than being helpful they were making fun of me and my friend plus the cutlery were very bad not recommended.

Great service. Reshema and Alex

Amazing food and service in Westfield Stratford

Quien visite esta tienda de alimentación tenga cuidado que debe gastar el doble del precio mencionado en la tarjeta de tarifas. Se ve un tablero de 9. 40 por tazón y una vez que empieces a pedir comida adicional en el mostrador te sorprenderás. . Sé que pocos artículos (un par de artículos totales) como el aguacate, etc. pueden ser extra. . Aquí cada complemento básico mexicano es extra... Como si no tuvieras 2 frijoles... O vegetales... Una vez que te muevas en cola te sorprenderán muchos extras. . . Fue una gran vergüenza si vas con grupo grande, ya que no puedes dejar la cola en el medio. Personalmente sentí que era robo de día para todos nosotros. Será mejor que vaya a Chipotle la próxima vez. Nunca evet visitará esta tienda. Tienen estudiantes inexpertos que rocían comida como comida para perros... Pagas mucho y ganas menos. . Te hacen sentir incómodo que pidas agregar más cada artículo, ya que solo rocían la comida del tazón de servir. Total desperdicio de dinero y perdió la energía mental. Tuvimos mal comienzo del fin de semana y pagamos precio visitando esta tienda de alimentos. Mi recomendación es simplemente evitar ir a esta tienda

The customer service is exceptional always and I can never see no faults. Especially the lady at the till, always enthusiastic

Staff friendly and helpful good portion size

Customer service terrible, the workers are so rude and bad vibes, rolling their eyes when you ask them for sauce

Lost my appetite and left without the food. One lady has a hostile attitude, scowled at me and ignored my question about extra toppings. When confronted another person, H starred at me blankly when I asked for the food that’s just sitting there and started antagonising me when I decided to leave without the food. Shocking service, I won’t be coming back.

Amazing service and stunning food. Definitely coming back.

Rejane absolutely great customer service, funny and superb professionalism, will definitely come back :)

Rejane and Rafe you guys are the best Best service and great customer service 😍🥂

The best service i get it rafa rejane

Rejane and rafa is the best staff and very friendly and great service must recommend to meet them 🤟🤟🤟🤩 with great food

Probably the best food and service i have seen in long time. Food was superb. I was short of money and they did not charge me for chips.

Great food everytime I come. Good customer service.

Value for money and healthy especially the salad naked bowl

Delicious burritos and friendly staff. Really quick service and great how you get to pick and choose what you want inside.

Amazing service and tasty food , worth the price 🤩🤩

Tortilla Restaurant is awesome! The food is fresh and delicious, and Cat is the best—she always makes you feel right at home. Perfect spot for tasty Mexican food and chill vibes!

ordered a burrito with guacamole, sour cream and cheese. paid extra for the guacamole. opened my burrito up to find no guacamole OR sour cream, only cheese.

Delicious, great portion sizes and our server (Reshma) was lovely!

I love the customer service and my burrito was wrapped perfectly. Highly recommend!

really lovely staff and quick too!

Amazing service delicious drinks and food

Amazing very helpfull definitely coming again

Ordered twice now and the Burritos have to be the best I've ever tasted. Awesome flavours. DELICIOUSLY DELICIOUS. Worth every penny. Wow wow wow ❤️

Quick experience. A lot of variation to try from

I am working in Westfield Statford its been more that I year and I never got enough of Tortilla. Always fresh, tasty food and quick delivered! The staff are very flendly and polite. Rashma always gives a beautiful smile to everyone, she's polite and professional. Thank you for your service!

Order never even arrived no stars from me

disgusting staff behind the counter. disgusting attitude unprofessional. girl behind the counter pushed my food away in the bag so rude. I asked for cutlery she said eat with hands. then i asked again for cutlery. She made bad face and gave me a 1 cutlery and pushed my food bag away towards me. In two days i have spent more then £50 to eat with my colleagues. we will never come back and I will stop my friends and colleagues not to buy food from them anymore.

foods amazing and staff are so welcoming!!!

Had a great experience, very friendly staff!

Great flavourful food and quick service

Very fast service , food looks amazing. No issues

Very busy but overall good service

Bought a burrito, so many pieces of what I can only assume is chicken bones that I found while trying to eat it, is a choking hazard and unacceptable from any food establishment

Good place and the food is really good

I have ordered Chicken asado bowl and i got the worst food ever. I paid 15 pounds for this food and not worth for this price, i requested for a large meal and paid an extra 1.50 pounds and i have got the smaller portion also there was no sauce in the meal. You guys didn't gave me a spoon or fork in the package, how you are expecting to eat this without a spoon? I have waited for more than 1 hour and this was my experience.

I was taken care of by Rejane... she was very kind and the comiga was great.

Great service, one of my favourite places

Excellent service amazing tasty food

Carolina was just amazing ! It’s my birthday and she made my day with THE best burrito. Customer service was beyond impeccable. She is definitely a great asset to the tortilla team !!

Amazing customer service and great food!!!!

Very quick, even if there’s a queue it moves quickly and you can choose what they put in. The chicken is halal, but not the beef. If you’re confused the employees know what’s halal and what isn’t and don’t mind explaining. Tastes great too.

I’ve ordered via Uber a number of times and let the fact that they’ve missed a few things slide many times. However today they completely sent the wrong item and a huge inconvenience. Really really poor from the Stratford branch. Who on Earth does your quality control? Do you not know the difference between a Veggie box and a Burito/Wrap? Due to dietary requirements, I don’t even know what’s in the burrito. Food just wasted!

Customer service was terrible. Giving wrong information.

My favourite place to buy burrito, the burrito is very delicious as always, the ingredients are fresh and the staff are friendly.

If i could 0 starts I would, this is so bad. FOOD IS OK, but the service is disgusting. Head office you need to change your staff, they are lying to customers saying they don't have things on the line but as soon as she served me pinto beans she asked her colleague to get what we wanted. This is ridiculous, we are paying money and being forced to eat what we dont want. Disgusting and absolutely dissappointed in your disgusting staff at Westfield stratford. CHANGE YOUR STAFF ASAP

Food was cold and when I was being served, the servers asked me if I wanted cheese. Before I could even say no, she put me cheese. Then while taking the cheese away she also took some from my ingredients. This also happened to the person behind me. I am not happy.

Suhas SK was really helpful and turned my first experience of Tortilla into a great time.

The service was very fast and swift and the workers were very nice

Excellent customer service from suha and very friendly

Everyone was amazing perfect customer service amd great food, this is my favourite place to eat at the westfield, really high quality ingridients and very friendly staff

Great burrito, but barely any rice, little chicken and covered in greens. Not worth price but a good snack.

Speedy service, portion sizes have downgraded a little whilst the prices have increased.

Staff were super polite and helpful

Literally the best burritos I’ve ever had in my life. Fell in love at first bite. Staff are very lovely too. Absolutely love tortilla

Opening hours incorrect. Not open Sunday evening at 20pm

Has halal chicken but it’s right next to the pulled pork, those are eating from here plz try to avoid it as cross contamination is taking place. I’ve seen it here and will avoid this place going forward unless they completely move the halal chicken to another part of that area where cross contamination is zero

Great customer service, very fast and friendly staff!

Very Friendly staff members, Carolina and Roxana are great

One of the best takeway. I highly recommend

Good manger perfect lunch at a time good staff

amazing managers, will beback soon.

Food took an hour for a wrap, came cold with missing fillings.