Ye Olde Custom House Inn in Cheshire West and Chester

The experience was amazing from beggining to end, allergens and intolerances were taken seriously with the upmost care.

Had a nice meal on Thursday good service

Wine and tomato soup both excellent

Food was medium good, but well overpriced .. Have had much better food for quite less... A good atmosphere though and of course the Italian waiter flourish....

Polite staff good atmosphere.good customer all around. All the staff serving made my night for me and my partner good experience.will be definitely returning and telling people on this experience

Lively place, friendly locals and staff.

Very good city centre pub. Good beers,good staff. Food looked good

Lovely traditional town centre pub

We had a carol concert at the cathedral and naively took our 3 month old baby without thinking how busy it would be. We booked a meal beforehand at the Old Custom House and as we left home the baby needed feeding. The Old Custom House were extremely accommodating in moving our booking. Upon arrival, the manager greeted us and chaperoned us through the bar with the pram ensuring no Christmas revellers were in the way. The atmosphere when she did was lovely, everyone moving out of the way of the pram and extremely polite. The gentleman who took our order the bar was the same person who rearranged our booking over the phone. He took the time to double check the change in table was appropriate for us and asked whether we wanted to open up a tab. All in all this was a very quaint pub with a lovely atmosphere. The staff are amazing and this is reflected in the people who drink there. I wouldn’t hesitate to recommend this place to anyone as, for me, that’s what a good pub is about…it’s people! Next year we’ll get a baby sitter and return, this time having a few drinks too. Thanks Ye Olde Custom House for making one of our first ventures out with the baby a brilliant one and Merry Christmas!

Lovely pub with a relaxed, warm and friendly atmosphere. Delicious food at very reasonable prices and lovely staff. Thanks for a good meal and a lovely evening

Another visit lunch time ,the pulled pork baguette and home made chips were tasty as ever , service was quick and friendly.Great pub ,few steps to gain access,you walk into the bar where their are tables and chairs for dining and just a drink, their are other rooms in the back,food was excellent and good portion size , steak pie was really nice , reasonable price too

Good atmosphere nice food ,good service

Me and my family visited Chester yesterday and saw this pub so thought we would pop in, so glad we did as the food was amazing, the atmosphere great and relaxed. I would like to say a big thank you to the chef for the fantastic quality of food, best pub food I have had in a long time and I regularly eat out at pubs. If I could give more than 5 stars I would.

We went there on a Saturday night. There was a band playing which created a fantastic atmosphere

Surprised at how big it was inside, compared to the frontage on the street. A familiar but very reasonable food menu. You wont find anything here you wouldn't find in a Wetherspoons or Greene King, was impressed by the quality of the food. Friendly staff. Overall really enjoyed the stay, will definitely be returning.

We only stopped for a quick drink, but it was worth it. Places like this with craft beers and such like are well worth a visit. Some unique drinks served by friendly staff. The food looked amazing, too. Wish we could have stayed longer 👏

Great food And friendly service

Lovely environment, friendly staff overall good night

Midweek daily food offers must keep this pub busy during the day. Nothing special on the cask beer front - Pedigree & Wainwright. Good to find a beer garden in this area of Chester 👍🏻

Great food, great service, great atmosphere.

Had a wonderful night in here. Food was lovely and staff were very friendly and helpful. Deffo recommend 😆

Nice bar! Clean! Friendly staff! Didn't eat bit menu looked lovely

After a week of mainly very rich (but very nice) dining, we had a much needed Scampi and Chips, and it was absolutely bang on!

Didn”t eat there only had drinks. However the food did look and smell lovely.

Nice place, nice drinks, good service, brilliant food. I had The Ultimate Spicy Beef Burger and it was the best burger I've ever had. Beef patties, BBQ pulled pork, bacon, cheese, lettuce, jalapeños, it was the dream. Also still amazing without jalapeños if you're not into your spice, but it tasted so good. And not only that, but it came with phenomenal fries and it stayed together really well, where some burgers may have started dropping into pieces into the late stages of eating. My perfect burger. I recommend very highly.

Always friendly and great service here. The quality of food and drink is excellent - food is reasonably priced and always quickly served and HOT as it should be! Top marks to the staff and manager here for keeping up high standards, where so many fall these days!

Great evening with great beer and food

Every time me and my fiancé visit Chester we always pop by this little pub, always fab food & warm welcome each time

Nice food strange clientele. The gothy looking waitress was strange to say the least. Onward and upward.

Great location, great staff, delicious food at very reasonable price. Loved our visit and very well looked after, super friendly place.

Light lunch very nice served timely

Fabulous find, full of character and history with a twist of a modern vibe. We had food here twice which was filling, homecooked especially the chips and a great choice on the menu. Would definitely return.

Called in here on Saturday afternoon and sat out . Really nice staff and the lager was excellent will definitely call again next time In Chester

This was a pub that came up as an option on my Google search. Then walking down the road we found it. Rude not to pop in, we had a drink then a meal. The bar staff put us on a tab. We had a couple more drinks and a thoroughly pleasant afternoon. The bill wasn't big bucks. Loved it. Going through customs has never been so enjoyable. More yee ha than ye old. Had a cowboy burger to fit in with my theme.

If you like good English / British food, this is the place. Made our decision to go there based on Tripadvisor’s reviews and wasn’t disappointed. Hunters Chicken and Scampi was our choice - excellent. Will certainly return when in Chester again.

Popped in for lunch during the week as it seemed quiet. The bar man was very friendly (sorry didn’t catch his name). We waited about half an hour for 3 main meals but it was well worth the wait. The chicken & bacon salad was amazing (not often you can ever say a salad tastes amazing!), and the other main meals were piping hot when they arrived. Great value for money & so glad we found this little gem. We’ll definitely be eating here again when next in Chester.

Absolutely loved our visit from start to finish! The building is beautiful and very convenient for the rest of Chester’s amazing sights. Lovely ambience, very clean, and lots of gorgeous decorative touches. The staff were so lovely, welcoming, friendly and so thoughtful. Our meal had just arrived and my husband had already got up to get a drink from the bar. The lovely barman said no worries I’ll get whatever you want, took his order, brought it over and said just pay at the bar when you’re ready but no rush, enjoy your meal. I love thoughtful customer service like that! We live on a canal boat so visit many pubs in different areas and this is our favourite in 2 years of living aboard. The drinks were lovely, refreshing and icy cold. The food (Ultimate Chicken Burgers) was delicious! Very hot, so fresh, very well presented. A perfect pub lunch. And as we left, the lady behind the bar gave us a very cheery goodbye. Cannot fault the place at all- will definitely be back when we are next in Chester.

Amazing service, food was brilliant and came our quick, lovely selection of food and drinks

Lovely pub food, great amount of choice on the menu. Friendly, welcoming service.

Amazing place to eat!!! OH had a spicy burger and I had surf and turf. Beautifully cooked steak and amazing chips I’m sure they were home made/cooked chips. Decent price. Good beer. Fabulous friendly staff!!! Would recommend 100%

Warm and welcoming, food beautiful lovely pub. Service quick.

Popped in for a meal on Saturday, it had a varied menu which was reasonably priced , food tasted good and the staff were very pleasant, it was quite busy but the food was delivered quickly and they were very obliging in changing the order slightly to accommodate us when we ordered. Later we popped back in for a drink and again it was very nice and the atmosphere was great. We will call again.

Staying overnight in Chester for work and was told to come here for good pub food. A quaint pub with a great atmosphere. Not over packed so peaceful enough to enjoy a meal. Service was excellent, Food was tasty and hot (had cowboy burger)😋 Staff very polite, friendly and welcoming. Will definately eat here again if and when in the area.

Really nice pub. Friendley staff.

Service and food was champion. Proper pub grub.

Excellent food.... Great Staff. Lovely atmosphere x

Called in on Christmas Eve as staying in Chester over Christmas in the Crowne Plaza opposite, lovely warm welcoming and friendly place , we are going back to Chester in the Spring 🌼, so will return

Food was amazing really tasty. We had a vegitarian amoungst us was plenty of choice & reasonably priced

First visit, a real pub very welcoming.

Great traditional pub, with friendly atmosphere.

Just had Xmas dinner with some of the in laws. 3 courses all good. Friendly service.

Lovely place good pint of beer and beautiful food

seemed like a nice pub and ordered some starters and drinks - it took a while and when it came was the worst macaroni cheese I've ever seen/had - so watery, and pasta mushy - like out of a tin - not oven baked for sure. It wasn't edible.

Can’t rate this venue highly enough. Fantastic friendly atmosphere , food delicious.Spotlessly clean staff could not do emough for us,excellent value for money .To top it all off right in the heart of beautiful Chester.Will definitely be back

We come here every year, food and service is always excellent, quickly seated and good valve for money, just lovely little pub, see you next year.

We did not like this place at all. What the hell are Marstons playing at?

Good friendly staff, nice and inviting premises

Wonderfull place great staff 👍 lovely food ☺️

We had the steak,chips, mushrooms,onion rings,peas and tomato it was really enjoyable and quick service with friendly staff

Dropped in with a party of 6 for food. The food the speed of service and the friendly barman made it an excellent choice.Highly recommended.

Had a fabulous night at the Custom house with friends, couldn’t fault a thing. Good food, great atmosphere, live music and friendly, helpful staff who worked so hard to make everything perfect. Thanks to each and every one of you for all that you do.

Lovely pub, staff are so friendly, super helpful, polite and really make you feel welcome, the actual pub is really clean and really cosy and the food is absolutely delicious and reasonably priced 😋 definitely our new favourite go to for food in Chester. There's also a good selection for vegetarians. ☺️ Thank you for a wonderful dining experience ☺️🙏

Great place for a lovely lunch, food good and good value x

Found this pub by mistake & endid up going for food on both days kids loved it

Was looking for some food in a nice pub and the Yr olde Custom House surpassed all expectations. I had forgotten how nice the pub is inside l, Not too busy at all, very nicely decorated and kept pristine. Food was amazing, highly Recommend

Very attentive bar staff. Very comfy chairs and great beer

Very cheap Ale, the food, well is it food

Great food really good choice on the menu

One of the best mixed grills I have had.young lady was a credit too that served drinks and took meal orders and served the food beers were spot on the Marston was keep well credit to the celler person

Really good freshly cooked food.

Excellent real ale polite staff 👏 👍

Very pleasant, good prices. Half a Carling £2.20 (June 2023) when I popped in on a Wednesday afternoon mid week.

Good excellent and barman very approachable and friendly made our day xx especially my sister with her sticky toffee pudding xx please visit when in Chester xx

Spent 3 night break in Chester and having visited the Old Customs House last year we returned…we ate here every night and between myself and my wife we had 6 different meals. All were 5 star pub meals, you simply can’t go wrong. Thanks to all the staff..see you next year

Been here a few times previously. The food was good & freshly cooked, reasonably priced, friendly atmosphere, everywhere was clean. Worth a visit even though it's just off the main shopping area

Good pub nice beer Reasonable prices

A nice pub with plenty of seating and a big screen TV. Quick service from the bar staff and prices are good

Lovely place, food was good and reasonable, great staff

Excellence service and food, been here twice when visiting Chester it’s a very nice pub food was amazing

We popped in to have an evening meal. A pleasant and enjoyable experience. We also called in the following day for morning coffee.

Great pub, lovely staff, came here while camping on Chester racecourse during the yearly food festival, ate here a couple of times and not disappointed. Beer great, I recommend Marston’s if you’re a real ale drinker. Well recommended 👍

It was a quiet and cosy place, staff very friendly, had a good evening. Would go there again.

Great service and range of real ales

Lovely atmosphere, very attenive staff and the food was delicious.

Spent 2 nights here , was very surprised, beautiful reception area and lovely helpful girl on reception, our room 111 couldn't of been any better , the bed was soo comfy , everything you need for a hot drink was provided, and excellent maid service ,would highly recommended and will definitely return ,couldnt fault anything

Fantastic pub food and perfectly pulled pint of ale. All served with a smile. Wonderful.

Nice cheap place. Friendly staff

Quiet when we entered but that was perfect !! ... staff member on her own, didn't get her name ...it then got quite busy and she dealt with it very well . It was Sunday 26th (today),

Loved it, great pint of Shipyard, lovely food and a fab atmosphere for the Six Nation's!

Quaint old pub. Great atmosphere. Nice staff. Reasonably priced.

Absolutely freezing in there. Radiators all switched off. Unable to remove outdoor coats. Not enjoyable experience. Drank up and left.

Good food and drink, pleasant staff nice atmosphere

Great pub for a pint, very friendly, loads of space and a good selection of beers 🍻

Excellent selection of ales, good food and friendly staff.

Nice and comfortable inside. Good selection of drinks and food. Staff very friendly.

Fab place, went after a meeting at the racecourse and loved it!

Lovely staff. Comfortable and relaxed drinking

Staff were excellent polite and great service. We stopped in for a late lunch, breaded mushroom starter was disappointing the mushrooms were watery and the breadcrumb coating was very hard, very small portion of mayonaise. Sirlion steak with chips mushroom onion rings and peas, steak was cooked nicely and the chips were delicous unfortunately the mushroom was soggy and greasy, overall though not bad. Scampi with chips and garden peas was again disappointing the Scampi was soggy and tasteless, the tartar sauce was served in a very small dish and insufficient for the portion size. Menu states twelve pieces of Scampi but only 11 on the plate, overall disappointing for such an easy dish.

Came here for something to eat and a drink. Had the hunters chicken. The chicken itself was good. The chips were ok. The staff were nice.

The food was average - not as nice as it sounded on the menu. Nothing special and wouldn't come again. No one came to check everything was ok. Meat on mixed grill overcooked. Chips not great.