The best restaurants in Braintree East of England

Amazing food, really reasonable, loads of big screens for matches, pool table, beer garden,live music. This pub has it all. Definitely the best pub in Braintree!

Ordered at 17:40, estimated delivery 18:15-18:45. Called at 19:03 and was told it was on its way and would be with us soon. 19:10 lodged with Just Eat that it hadn’t been delivered and message received with updated time of 19:30. 19:47-19:51 called and no answer. Food arrived at 21:05 for only 4 things on order. Over 3 hours wait time. Refund declined. Disgraceful service

chicken kebab wasn't great I had so much grissle

This Burger King is, unfortunately, one of the most uninviting stops I’ve encountered. The car park is muddy and difficult to navigate, making the arrival experience less than ideal. Inside, there’s limited seating, and the overall atmosphere feels rather bleak. It seems like more attention to cleanliness and seating capacity could significantly improve the experience for travelers looking for a quick, comfortable meal.

Food took ages to arrive, and then waitress was rude because we didn’t leave a tip? Plenty of nicer places to go than here in Braintree village, save your time and money!

Absolutely terrible food!!! 0 stars 🌟 2 orders were wrong. Orderd Singapore rice noodles and was given rice. Mongolian duck was given pork in plumb sauce. Called the restaurant to complain and they said they will send the right dishes they came back and sent the same again. Phoned again to ask for a refund of the 2 dishes in which they was only going to give me £10.00 the Mongolian duck was £11.80 on its own!! They then said they will refund £15.00!!! Which is a joke. Will NEVER EVER order from this place again.

Terrible customer service, don't waste your money here please!!

Popped in to have something for lunch. There was a list of food on the wall but when it came to choosing, there was only what they had on the counter that day. Not a great choice. We went for chicken, mashed potato and peas. It was the worst meal I've ever had in a restaurant. Watery awful mashed potato, chicken not very nice and watery gravy. We had two cups of tea with it. But at £30 for that is unbelievable.

Great staff here and food tastes fresh and better than other branches.

My husband and I went to collect our order tonight (Large cod + X2 battered sausages and Large chips with mushy peas) The woman behind the counter (Older disheveled looking one) who seems to be there each time we collect our food and each time is just absolutely awful! Not only to us but after customers. The woman kept loudly complaining for all to hear how understaffed she is and that she's on her own. When handing my husband our order and upon inspection he requested that the chips be cooked for a little longer/double cooked as put on the 'Special requests' section when ordering online as he noticed that they were not what was asked and instead looked soggy and undercooked. The woman rudely shouted in front of everyone 'Its not my problem it's the managers fault' my husband then replied he is happy to wait and she tutted and replied 'Theres no staffing, you're going to have to wait ages because there is no space to put anymore on' When my husband acknowledged this and proceeded to wait the woman continued to mutter and swear under her breath. Two mins later a poor man came in and politely asked 'Can I make an order please' to which she replied to him 'Well no not really'. Anyway the food was fine, service yet again was terrible I will not be spending my hard earned money here again. Someone please sack this woman for goodness sake or at least put her on a training course.

Terrible experience from start to finish. Our food didn’t turn up, so we called to check on it and were told it had already been delivered. We assured them that we were still waiting and hungry, but they insisted otherwise. Eventually, they agreed to redeliver it. When the driver finally arrived, she seemed confused, claiming she’d already given us our order but didn’t recognize us at all. Very odd. To make matters worse, when we called to confirm the food had now been received, the man at the shop was incredibly rude, implying that we were just trying to get free food. It was clear the delivery driver made an error, but instead of taking responsibility, we were made out to be liars—an absolutely unacceptable way to treat a customer. As if that wasn’t enough, they even got our order wrong and sent the incorrect rice. The driver came back quickly to correct it, looking guilty and uncomfortable. After finishing our meal, I decided to visit the shop in person to address the situation with the rude staff member. Suddenly, their story changed: first, they claimed the food was given to my neighbor (who I know was out at the time), and then they switched to saying it was handed to someone in my alleyway. I even showed them camera footage proving no delivery was made to my house, and only then did they stop with the excuses. If you make a mistake, own up to it. Don’t accuse your customers of lying. We won’t be ordering from Water Lily Chinese again, which is a shame because we were regular customers. But after this disgraceful treatment, we’re done.

Had Fish and Chips for lunch , was really disappointed the meal was cooked ok but I have never had such a small portion of fish in my life . My son in law said I have seen more fish in a fish finger and he was right . I was hungury and eat the meal hoping that should the waiter enquire if everything was ok I could show him my concern . He never showed up , when he came to collect the plate I told him I never complain but in this case was very disappointed with the fish portion size . He said he would tell the kitchen staff and that was that we left . Just a warning avoid food at this pub .

Always clean, Fresh, good quality, friendly customer service, fast & hot delivery.

Ordered the double melt classic meal. Was quite quiet and coming up toward closing, but no excuse for serving a lukewarm meal. Took it back and they cooled a fresh hot one. Strangely enough the BK at Octagon park don't serve the double melt

Terrible branch, if there is a mistake regarding the online order you cant get through to rectify it. Rather than answer the phone and ask you to wait they hang up. The excuse is they are busy. As customer service goes there is none! The branch is totally mismanaged. As for Trip Advisor asking what I got, the answer is, it turned out to be nothing, although I did order dinner! Recommend you think twice and order elsewhere!