The best restaurants in Merton London

As a regular I found customer service to be severely lacking. I went for a cigarette leaving my half drunk pint and my box of cigarettes on the table to reserve my seat. When I came back in the pub my stuff was cleared. When I approached the bar to find out what happened I was met with a very defensive manager who said she didn’t do it and then asked her staff and no one said they cleaned that table. While this was happening I asked the if they could look in the bin for my cigarettes. This he found. Thus showing my table had been cleared. All I wanted was was cigarettes back and my half drunk drink replaced. But I was met with an aggressive attitude and unable to admit fault despite growing evidence that they had cleared the table despite not admitting to it. I was subjected to a rant about being a disagreeable customer because I said”don’t be pedantic you may not have cleared it yourself but one of your staff did.”The manager then took offence to this quite normal language. Saying if you’re going to call me pedantic I won’t talk to you! Really! Unbelievable you wouldn’t talk to a new customer like this. Just because were regulars doesn’t mean we can be treated l like this. She then said I don’t know what you want me to do? Really just admit you took pint and cigarettes. I have have cigarettes from your bin so you definitely cleared the table and just replace the drinks. One of the other bar staff suggested this and that would have calmed the situation had it been suggested earlier! I was then told it wasn’t a full pint so was only give half pint back. Fine it was only about a half that got taken. But given the attitude and tone of the manager at the time I felt like I was under the Spanish Inquisition. All for your staffs mistake that was handled terribly. The service I received post this incident was very frosty and childish. Not the type of professional hospitality I’d expect from a junior member of staff let alone a manager. I did say I I’d be leaving a review about this. The on duty manager responded with “crack on” is this really how managers are trained to deal with valid customer complaints!? I was shocked and appalled by this attitude.

Very friendly atmosphere with Great Staff and gorgeous hand made Special food Highly recommended.

Great burgers. Lovely customer service. Great value. Strawberry milkshakes particularly good. 10/10

As Always Excellent service and food (will be sad to not be able to order again due to closure) I Wish them the best for the future.

We made a reservation of 6 people and we were catered for very well. The meat is too die for, bottomless salad buffet, we enjoyed our time there. The atmosphere and service was great. There were different types of beef and meat altogether. But the sausages are perfect.

Great service and friendly good sized fish and nice portion of chips. Also kebabs and chicken available.

I've ordered the same mixed meat And chips for years, A long time customer, which they have just lost. They did not put in garlic and chilli sauce. In? Which was part of my order? They were complaining about coming round and delivering sum sauce. Please do not use this Kebab shot. I will not recommend it to any of my neighbours and friends in mitcham. I have lost a group of people. Because of this.

Local pub serving ,typical pub food while also offering a wide range of beers, with in a workman's club like setting.. View sports, play pool/snooker, or darts, relax as you sit out side and watch the world go by. Hit and miss with the food served cold to luke warm .

We have stayed numerous times at The Rose & Crown and are never disappointed. We love the location with The Village on the doorstep, fabulous staff, a buzzy atmosphere befitting of a village pub, creative and delicious food and very comfortable large beds. Thank you Nicky and all the team.

Very friendly service, nice atmosphere, overall very welcoming I would recommend to friends and family!

Avoid!!! 🤢 I ordered a peri peri wrap the other night and was charged the meal price for just the wrap, that was tiny and only contained one small chicken strip, and was padded out with lettuce and mayo. I ordered jalapeño cheese bites and was given mozzarella sticks- and the worst part was the food poisoning I experienced the following morning.

Fantastic spot, will definitely be back.

Best Samosa Chat in London 😋 my new favourite place

rubbish this employee diresct me and not give fied chacken when i threw my bag at him bad service

Excellent food best in town really enjoyed highly recommend