The best restaurants in Castle Carlisle North West

Ordered waffle and mini donuts as a Saturday night treat for myself and partner, almost 2 hours later no delivery, I have just phoned them now and was told they did come and knocked on the door, we were sat with the living room door open to hear the front door and there's not a chance anyone knocked on the door. Been told to go through food hub for a refund and they refused to refund us (sweet tooth) . Appalling customer service and at over £15 I think that's disgusting. We both work hard and fancied a treat. Good customer service would be refunding the money or re sending the items out but they refused that too. Don't waste your time or money!

I like to get a frappe to go on my way home after a difficult night shift at the Cumberland infirmary’s costa coffee and despite being tired I always ask politely and smile and try to make polite conversation however every morning I am greeted behind the counter with a face that would turn the milk sour I know we all have bad days but this lady is the same every time bluntly “what do you want ? what size no I’m not doing those as I’m on my own “ absolutely appalling customer relations if you just smile love your day will be so much nicer which I’m sorry but said out loud this morning. Some may be people who have been sitting with a poorly relative or perhaps had some awful news you’ll probably not be bothered but I will in future get mine from the machine before I put up with your sour face again as for the rest of the staff it’s a shame for you as it’s impossible not to notice. Let’s hope you never need us nurses or doctors to care for you at any point as we may be on our own and so therefore “service not available!!!!! “

The waiting time to get coffee for take away is horrible. There are 5 staff members -yet it takes ages for them to prepare a drink and serve people. very inefficient service. I was patiently waiting for my coffee standing for more than 10 minutes then asked by a staff member- " why did you not tell us that you are still waiting?". The staff attitude was not really friendly. I don't recommend this costa restaurant , better to get coffee from the machine at the shop opposite

4 of us visited for bottomless brunch, we had a great time. There is a really good variety of cocktails and drinks included, and the food was good too. They were really attentive when asking us if we would like more drinks and brought a few rounds of shots round too. We would definitely recommend and will be visiting again ourselves, thank you!