Delivery
Pickup
Outdoor
The best restaurants in Manchester North West
3.448 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
763 Opinions in 2 websites
We were a large group and had pre-ordered our meals well in advance, but when we arrived, they had lost our pre-order. This already set the tone for what would be a frustrating evening. To make matters worse, not a single member of staff came over to serve us; we had to repeatedly ask for drinks, and when we did, the staff seemed annoyed and visibly angered by our requests. The attitude was appalling. We left a £10 deposit per person, and when we asked for the bill, they questioned the proof of payment and didn’t seem to believe us. Absolutely baffling. The quality of food was far below expectations. The cutlery was dirty, and the food was nothing like what was advertised on their social media. We waited over 2.5 hours for our main courses despite having pre-ordered. That’s unacceptable for any restaurant, let alone one that claims to offer a decent dining experience. When we finally received our meals, the steak I ordered well-done was served rare. When I pointed this out, the waitress returned with the exact same steak as if they just threw it back on the grill. We spoke to the manager about all of these issues, but he was rude, dismissive, and seemed completely uninterested in addressing our concerns. No apology, no offer of a discount, nothing. It was clear he couldn’t care less about the terrible service or food we received. All in all, this was one of the worst dining experiences I’ve had in a long time. Save yourself the trouble and avoid this place at all costs.
276 Opinions in 1 websites
I visited today with a friend also with my assistance dog, was made to feel welcome, a lot of places will not let dogs in even assistance dogs. Was asked to leave her pram outside which was very understandable because it was so busy. The staff & coffee was lovely. Jill was a very welcoming, lovely person & even though very busy took time out for a selfie.