Delivery
Pickup
Outdoor
The best restaurants in Banstead Village Reigate and Banstead South East
31 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
286 Opinions in 1 websites
This is a nicely presented restaurant, food is ok, unfortunately however the service is terrible .... we waited 10 mins to be seen or even acknowledged at front of house and seated despite a large que forming. After being seated it took ~25 mins to be seen for drinks order etc, (had to ask/beg for service), starter to main 50 mins!! remainder of the evening was a struggle to get any attention, staff simply are not interested ... in fact staff are too busy attending to the take-out (Uber Eats etc.) orders, packing Pizza box's, while in-house customers waited. Honestly PREZZO you have other local completion close-by that offer same food and far BETTER service! After MANY loyal years of visiting PREZZO, we will now be going to another local venue in the future!!
39 Opinions in 1 websites
We have been going hear for several years for breakfast, but after today's grumpy service (not from the new lad who was working hard), we shall not be going back. You are in the hospitality industry and a smiling face is all we expect.
37 Opinions in 1 websites
Extremely frustrated when trying to redeem a voucher for a free coffee after collecting enough stamps. Was told to pay extra before I could have my coffee which was meant to be free. Barista refused to take the extra charge off and had zero customer service skill. After raising my issue with Customer Support several times over the past four weeks I not had one reply from Neros. Clearly not interested in customer care just profit
25 Opinions in 1 websites
I am a great fan of Cook BUT the Chicken Alexander was totally bland and tasteless. I like quite bland food BUT this was beyond bland....completely tasteless and a complete disappointment. Sorry Cook - I like many of your dishes BUT this was a complete disappointment and did not live up to expectations in any way - bland, nondescript and even a full bodied glass of red wine could not recoup the situation.
135 Opinions in 1 websites
Do not use this location for delivery. The drivers lied and said that they had delivered my food but had not. I had to complain several times over the phone just to finally receive my order Two hours after I placed it and 7 Phone call to the store. Food turned up soggy and undercooked. I then sent a complaint form via email as I was unable to liaise with the staff working at the store at the time due to their poor Customer service training. After a few emails with a person called Carole They offered me a voucher, which I already stated. I was not happy with. I recommend that Carole herself should re consider my refund request as I had already provided all evidence of call logs and photos as per her request I was denied a refund which was quite shocking to me as I also run a business and sometimes we make mistake mistakes and get things wrong. It’s all about how you correct it and I would always refund the customer if they found that my service were not adequate, particularly if I was at fault which in this case dominoes. So if I was you, I would get another store to save disappointment
52 Opinions in 1 websites
Had a sausage roll here today for £3.70- whilst it tasted great the service from the older lady here was abrupt and rude. Also I would heavily suggest removing the ‘Ranga Yum Yum’ from your store as this is a very offensive and derogatory term and caused my wife a great deal of upset. Do better!
9 Opinions in 1 websites
I have ordered a chicken feast and paid £20, delivery was quick but most probably because there was no food in it anyway... Avoid this place at any cost. Pictures attached. Undercooked chicken wings as well.