The best restaurants serving American food in West Midlands

Worst KFC ever! We called into his KFC for the first and last time. Although food is served fairly quickly the standard was poor, No juicy white chicken just pale grey greasy meat.the indoor bins were full with waste and the unisex toilets disgusting . I don’t want to share a toilet with a man who pees on the floor and over the pan Avoid this restaurant at all costs

Asked for 18 hot wings told him twice. Paid for 18 hot wings.got home and there were only 12. In the bag. Seriously needs more English people working there..

Dont bother with this place. Customer service is rubbish!! We waited half an hour for 3 meals and milkshakes. After half an hour they finally called my number but without actually checking they gave my food to another customer! When the server realised her mistake, she brought the food tray back up and tried to pass it to me like nothing had happened. They wanted me to take food that someone else could have touched without replacing so I refused and asked for a refund. When I complained to customer service, they told me that a replacement was offered to me. NO it was not- the server assured me food wasnt touched and wanted me to take that one. Milkshakes had been drunk by other customers too whom then realised it was the wrong order. Same thing happened to someone else I know. So clearly this is a common problem at archies. Customer service is absolutely rubbish and the wait for food is not worth it. I wouldnt even bother visiting.

So I ordered a meal from the Birmingham New Street - not for the first time, but most definitely now the last time. Usually they get orders wrong or the driver just doesn’t bother turning up - this time however, it was the portion size. Omg who are they feeding - mice????? £8.99 for the smallest portion of food to have ever graced my plate. These KFC franchisers are killing the once respected brand

ABYSMAL Service from start to finish. Ordered a quick bite to eat at the self service machine, no receipt from the machine. Took a photo on my phone of the customer order number as proof that it was my order. Stood next to the counter waiting for my order for a good 15 minutes..I'd only ordered 3 chicken fillets, chips and a drink. I asked a member of staff how long would my order take as I'd been stood there like a lemon. She told me that their would be a 6 minute wait as they are having issues with something or other. A further 15 minutes went by and I asked for the manager. The food was slung to me over the counter and a half hearted apology was given. The food was stone cold, chips were terrible and the Pepsi tasted like water. Prices have rocketed at KFC and the customer service/ quality has gone drastically downhill.

Having done drive thru, staff missed taking my order only to tell me at the delivery counter to go-around again. How exactly can customer be at fault when the staff are busy amongst themselves and miss taking order? That's not worse, the staff were laughing at the incident instead of trying to help. There is always a long & slow queue suggesting the staff are inefficient and damaging customer experience. Appalling experience when compared to McDonalds drive thru.

popped in for lunch, was greeted very pleasantly by a lady named Shazza, am a blue light card holder and she along with another member of staff took the time to help me to access the KFC app and add my blue light card. the meal was lovely, hot and was given a variety of sauces to have with our meal. the toilets were very clean in fact I would go as far as to say this is the cleanest and most welcoming one that we have visited in a long time. thanks everyone at KFC

Ordered two pizzas online and both were raw in the middle throughout. Thought that it was just a change of ingredients but then I noticed that I was eating raw undercooked pizza. Can't get rid of the horrible taste in my mouth. Lets hope I'm not ill. The pizza shop came back for our pizzas and assured us that we would get a full refund, which we still have not over 2 weeks later.

¡Muy poco profesional! El asistente del mostrador me ignoró por completo y no tomó mi orden hasta aproximadamente 10 minutos. Parece como si estuvieran nevados y no pudieran hacer frente a los pedidos en línea. Mala experiencia

I visited Celebz diner on Ladypool Road for breakfast. I was made to wait outside for 15 minutes even though the diner should have opened at 12 on a Saturday. I was told I had to wait for a member of staff to come into work. Finally, the main door opened at 12:15. I ordered my breakfast and was disgusted to find a dead fly on the egg. I was also served cold tea. I complained to the female member of staff who was unapologetic and not helpful at all. She rudely replaced the breakfast. When returning with the tea, she sarcastically asked whether the tea was hot enough. I have never experienced such poor customer service. I requested to speak to the manager, however I was told that he had to leave. I left my number and I am still waiting for a call. Would not recommend this diner!

I thought I’d try Tim Hortons as I’ve heard mixed reviews. I tried the large caramel frappe and 2 doughnuts, apple and caramel fritter and chocolate brownie. I’ve had a lot of doughnuts in my time and these were really good! Very tasty and really hit the spot. However they were £3.29 per donut for quite a small donut, when you can get dougnotts for a similar price that are twice the size it’s quite expensive. The frappe was also very good and in line to the prices at Costa so can’t complain about that really! Overall good experience , tasty food, but very expensive doughnuts!

their fishfingers is amazing and the watar has so much flavour and their ketchup had no flavour i think the watar stole the flavour from the ketchup (water needs to apologise🙄)

Thursday 23rd March and we were travelling along the M5 on our way from Seaton, Devon to Bolton. We stopped at this Service Station for a quick bite and a pit. We visited this branch of McDonald's which is located in the circular Food Hall area in the Service Station. It has a number of eateries, including this one around the edge of the area with seating in the centre. We ordered and paid for our food and drinks, two cheeseburgers and two flat whites, via self ordering screens. We did not have to wait long for our order to be prepared and collected. The burgers were tasty and at a good temperature, the coffee was as always flavoursome, fans of McD's coffee. The seating area was clean and well maintained. This was one of the best Service Station's that we have visited and McDonald's did not disappoint.

I tried to place an order at the till with a visa card and was refused. I was told to use one of the electronic ordering stations. I was advised it was franchise policy. ...even though there was card machines at the till. I don't like using electronic kiosks so left and took my business elsewhere. Wont be going back.

Cashier didn't realise I was waiting to pay. Accused me of jumping the queue when I had a cold drink in my hand from the other side of the counter. Rude & unapologetic. Despite telling her we were staying in, drinks were given in take out cups.