The best restaurants serving American food in West Midlands

Chole who served us was very rude and unprofessional made coffee when told it was cold took it off us remade but was still not as hot as usual. Once we moved she started talking to others behind counter about us. Also not always able to get seat as far to many in there on lap tops taking up tables and when there is a free table it full of used cups. Whilst staff stand around doing nothing waiting for others to be disapointed

Beware when a takeaway doesn't have a telephone number. Unfortunately we were rather conned. Son asked for a lift to pop in and get 2 small meals and a milkshake after gym. This cost about £25 He waited for 28 minutes. I was sitting outside in the car so could see the lady at the counter smirking at him and finding this ridiculous wait funny. About 18 minutes into waiting, she handed him his receipt. This is presumably the point at which she even processed the order. When we got home he saw that the milkshake he'd ordered and paid extra for was not given. So our time and our money was wasted and what had been a nice evening was turned pretty horrible being conned by Wingerz. No phone number to even call. We won't be going again.

Starbucks: Totally bloody awful. Food cold, coffee gross. In future would go somewhere else - Even KFC and that is as bad.

Turned up at 4.30 on a Friday afternoon. "Sorry we have serving food". Not a great first visit. Will I come back again, make a guess.

April 18 11 am called in for a coffee usually the service is good but not today not only the staff served other people before me but continued gossiping too eachother before realising my order has not even been put in how rude shall I go back? Not unless these perticuler staff members book themselves in to a customer service course promptly. Dissatisfied customer. James Freeman West Midlands

No me gustó, no me gustó mi bebida pidió un servidor de karak chai era encantador, sin embargo, el gerente creo, nos cobró de más y no fue agradable. No volverá

We made a reservation for three at 6o clock on 16th July but at 1 minute past 6 when we where almost there due to traffic we got a email saying reservation cancelled no explanation given , we where then left to find somewhere else to eat, disgusting way to run a business

Food was incredible, highly recommend the burger and wings box for one. Worth the money. Highly recommend.

KFC New Osscott branch. Bought bargin bucket got it home only to find after handing it out the our kids and them eating a few portions of chicken my daughter shout out that she had bad taste in her mouth. We treat a peace and certainly could taste a chemical on the chicken like TCP. I called the store and asked to speak to the manager. I told him what had happened and the taste on the meat. My Mrs told me as she went to buy the food she could smell cleaning chemicals. I questioned the manager on what products they clean their areas with he replied We don't use chemical to clean and the sides don't get cleaned down till the following day ? We returned the order got our money back and also keep a peace of children and put it in the freezer. It was recently collected by Birmingham City council Environment Heath / Food Agency.

ordered breakfast buns, with no breakfast in it. ordered a big order for work half of them never had any eggs in them and the other half didnt have any sausage in them.

Used to order from here on a weekly basis but the food is not the same anymore...so not anymore. A shame really...

Reservé una mesa con mucha antelación para una cena a mitad de semana. A la llegada encontramos el restaurante cerrado, sin explicación y sin correo electrónico para avisarme. Las puertas estaban cerradas y las persianas cerradas. Han tenido su oportunidad, no volverán a molestarse.

Excellent food can't complain good standards, Excellent manners good customer service staff polite. Thank you guys.

Comida horrible, el pollo estaba congelado quemado y gomoso. Nunca imaginarías un lugar como este para servir algo tan horrible como esto. Las papas fritas eran decentes, pero incluso entonces las cosas congeladas de los supermercados son lo mismo. Real decepciona y cuesta más que los lugares locales que son mucho mejores.

You couldn’t find a slower waffle service in London if you went out and bought a waffle maker, made the batter and cooked it yourself.