The best restaurants serving American food in West Midlands

Someone needs to show the plonkers that work here how to read an order. They get it wrong every time! You really don’t need a GCSE to get an order correct.

Leanne was a great help thank you

The food was burnt and dry. Smothered with sauce to disguise the fact that it had been overcooked. Surprisingly, i couldn't be bothered to complain! I wrapped the food up and dumped it! Youngsters behind the counter chatted to themselves while customers were waiting. Customer service training wouldn't go amiss! The decor is bright & cheerful, Barbie pink to be precise! 😏 conveniently near the train station. However, food is very disappointing 😞

The food was cold not even warm but stone cold.

Never had a bad experience. Been maybe 12 times over the years.

I have a food allergy and was nervous to send my order on the automated screens. However, special thank you to Jess for the patience she showed me and the help. Merry christmas

This spot is a joke they m me I couldn’t have fun I get it was a Tuesday night but we are entitled to have fun and they stopped that so in my opinion it’s embarrassing

Closed now and thank god for that it was a tip and the food was crap and the staff were worse. New one opened in Hanley town centre now for those who are interested across from Poundland

The food was very tasty,portions were generous and the gentleman who served us was polite and courteous. The sirloin steak was very tasty and the sides were fresh and piping hot.I would happily revisit this establishment.

Chopstix food looks appealing but it's bland and stodgy and massively overpriced for what it is, even taking the service station price hike into account. The meat tastes like it's coated in some form of stodgy unflavoured flour. Don't want to think about the fast food chemicals used to make stick in one place. Expecting spicy & flavoursome.

Best place to go if you are on the go and hungry I would recommend to with family or friends and the price of the food is cheater food is amazing and the food size is massive

The restaurant has no refinement, plain tables and the napkins are actually cocktail serviettes so too small. Staff are young and inexperienced. More of a cafe than a restaurant. First course was Thai Fishcakes that had been fried from frozen, not great but edible. They seem to be more worried about presentation by placing food on bits of wood than actually the quality. The menu was basic and many things were off. My steak choice was not available and I was told there was one sirloin left. I then heard a server tell my server they had run out. The steak did turn up however but it was definitely not 8 oz more like 6 oz and probably what they serve with a mixed grill. To be totally honest the food was cooked to perfection but the steak was totally tasteless and arrived on a cold plate. I doubt if I have ever had a better Medium Rare cooked steak anywhere but if the person cooking it has poor quality to start with, you can't make a silk purse out of a Sows ear. I don't think £16.50 for a 6 ounce tasteless piece of protein is good value. I am sure this place has potential but it needs some more experience with more focus on choice and quality and less on serving things in wire baskets and on bits of wood. I would have to read an awful lot of good reviews to ever return.

We went to the soulhouse for our works christmas party and the food was amazing! We had a dedicated contact throughout planning the evening and when we arrived the manager dealt with us all night which was brilliant, he was so friendly and efficient, although the lad working with him was miserable but this did not detract from the beautiful food and ambience. We all left with full tummies and satisfied having had a lovely evening together.

We were a bit concerned about some of the reviews of this bar but we need not have worried. We visited early in the evening for a drink before dinner. We had two small bottles of prosecco which cost £15.60 and we were pleased that the staff were so meticulous about cleaning the glasses.

Whilst queuing to place my order I was watching a female member of staff re stocking the cakes. She had gloves on and picked up maple and pecan swirls to put in the display, then without changing gloves picked up cinnamon swirls and put them in the display. I myself have a nut allergy and the cross contamination that may have happened from this worker not changing gloves between handling an item with nuts and ons without has ensured I will not be ordering any sweet treats from Starbucks in the future.